Terms of Use for Škoda ID and Digital Products and Services

What is Škoda ID?

Škoda ID is your single sign-on identity in the digital world of Škoda Auto. Therefore, you do not need to register again for each digital product. The use of your Škoda ID is, and will remain, free of charge for you at all times.

Note that there might be digital products you can use only with your Škoda ID. Information about whether you need Škoda ID to use a digital product is always included in the interface.

How can you get Škoda ID?

To get Škoda ID, you need a valid e-mail address or – optionally, a valid mobile telephone number as a username and, where necessary, a password ("login data") and any other information required within the registration process.

You can get your Škoda ID by yourself or ask service partner to create Škoda ID for you. Please note that in the case of Škoda ID created by a service partner, some of its functions may be limited until you complete the registration.

How can you use Škoda ID?

All the information you might need to use your Škoda ID, e.g., how to activate your Škoda ID or how to reset your password, will be sent to the e-mail address or telephone number you provided. At any time, you can set another valid e-mail address or telephone number as your username or change your password via the settings in your Škoda ID.

As Škoda ID is provided free of charge, you can start using this digital product as soon as your Škoda ID registration is complete. This gives you access to your Škoda ID, where you can sign up for other digital products.

Optionally, you can store further data, e.g., your address or profile picture, in your Škoda ID. Storing this data enables other digital products used by you to access this data without you having to enter it again.

You can also use your Škoda ID to sign in to third party services and allow third party services to access to data stored in your Škoda ID, provided you agree to such use by the respective third party in each individual case. If you no longer want to use your Škoda ID in connection with a third-party service, you can remove its connection via the settings in your Škoda ID.

Is it possible to edit or delete your Škoda ID?

You can view, edit or delete the data you have entered at any time via settings in your Škoda ID.

You can also view and remove the link to the digital products connected to your Škoda ID. If you remove a link between a digital product and your Škoda ID, you can no longer sign onto this digital product with your Škoda ID. If you want to use such a digital product again, you must sign onto this digital product once more with your Škoda ID.

You also have the option to create a new Škoda ID to sign up for digital products.

You can also delete your Škoda ID entirely. As soon as you have deleted your Škoda ID, you can no longer use it to sign onto or get access to the digital products connected with this Škoda ID. We will not be responsible for any loss of data included in the digital products due to the deletion of your Škoda ID.

Please note that we may deactivate your Škoda ID in case you are inactive for more than 5 years and if no digital product is used via this Škoda ID. We may delete your Škoda ID if you do not sign up for a digital product via this Škoda ID within 1 year after its creation.

We may also delete your Škoda ID created by a service partner if you do not complete the registration process within 1 year after its creation.

How should you secure your Škoda ID?

It is your responsibility to protect your Škoda ID login data from unauthorized access. In particular, your password must be treated with strict confidentiality. We have set several requirements for the complexity of your password.

When using your Škoda ID, we strongly recommend that you take the available measures to protect the affected end devices against misuse by unauthorized third parties (e.g., a device password, graphic pattern etc.).

If an unauthorized third party discovers your password, you must change your password immediately or, if you can no longer log into your Škoda ID, you must contact Škoda Auto’s customer service department immediately. You are solely responsible for any damage caused to Škoda Auto or third parties as a result of the loss or transfer of your login data.

Are there any restrictions and obligations when using Škoda ID?

You must be at least 16 years old to use Škoda ID.

Note that you are subject to certain restrictions and obligations when using Škoda ID. See the YOUR OTHER RIGHTS AND OBLIGATIONS section in these Terms.

We provide products and services in the digital environment. For ease of understanding, we will use the term “digital products” in these Terms for Škoda ID and the following digital products.

Please note that if the vehicle is assigned to a fleet, the fleet operator may disable activation of certain digital services or some of their functionalities.

1. Car Feedback (Share Your Feedback)

The "Car Feedback" serves for vehicle rating, gathering the first emotion and product satisfaction from you. Car Feedback enables you to submit a rating regarding your vehicle and our mobile application in real time directly to Škoda Auto. You can submit positive, neutral and negative rating. The goal is continual product improvement and better user experience.

2. Car Configurator

The "Car Configurator" allows you to build a vehicle in the configurator’s digital environment reflecting your wishes and ideas. Note that the purpose of the configurator is not to offer the displayed vehicles for sale or to promote them, i.e., it is not an offer within the meaning of Section 1732 of Act No. 89/2012 Coll., Civil Code, as amended. Also please note that all prices listed in the Car Configurator are recommended prices and they are for information purposes only, as is any other data related to selected vehicles in the Car Configurator.

3. Wishlist

The "Wishlist” allows you to store vehicle you are interested in, e.g. stock vehicle or vehicle built with Car Configurator into your Škoda ID. Based on your selection you can be informed about the changes to the offer and stock availability.

4. Škoda Connect Services

Not available in these markets: Australia, India, New Zealand, Turkey, Morocco and Taiwan.

Škoda Connect Services are always linked with the vehicle. Please note that the initial period of provision of Škoda Connect Services starts from the moment you log in to the vehicle as primary user. However, if you don't log in to the vehicle as a primary user within 90 days from activation of Škoda Connect Services, the initial period starts anyway and the length of the initial period is reduced. This period reduction applies only to the initial period of provision of Škoda Connect Services but is valid also for any other primary user who logs in to the vehicle. Any service renewal will start when the previous period ends.

The Škoda Connect Services are grouped in packages containing respective services as follows.

INFOTAINMENT ONLINE

CARE CONNECT (PROACTIVE SERVICE + REMOTE ACCESS)

Care Connect enables you to access the safety and service functions of the vehicle via the mobile application and contains respective services as follows.

CARE CONNECT: iV REMOTE SERVICES (ONLY FOR FULLY ELECTRIC VEHICLES)

Infotainment Apps (Smart Apps bundle)

EMERGENCY CALL

5. Škoda Connect LITE Services

Service availability is guaranteed until June 2025.

List of countries with Škoda Connect LITE Services: Finland, Great Britain, Greece, Ireland, Italy, Poland, Portugal, Slovakia, Serbia, Bosnia and Herzegovina, Romania, Canary Island, Spain, Czech Republic, Ukraine, Netherlands, Germany and Morocco.

The use of the Škoda Connect LITE Services is dependent on the following conditions:

• The compatibility of the Škoda Auto adapter (“DataPlug”) with the vehicle. Information on compatible vehicles is available at www.connect-lite.com and from participating service partners.
• An active Bluetooth connection between the DataPlug and the user's compatible device.
• The mobile data connection of the device and sufficient mobile reception at the location of the vehicle with the DataPlug.
• GPS functionality and activation in the compatible device.

6. Functions on Demand (“FOD”)

The "FOD" are specific Škoda Connect services that can extend the scope of functions of your vehicle as well as bring new possibilities of Škoda Connect services for the vehicle. However, please note that we will only activate the option for you to use a particular FOD service via the interface, but the proper functioning may depend on the vehicle equipment of your vehicle and that is not part of this FOD service. The vehicle itself and its equipment are governed exclusively by the terms and conditions in the vehicle order (purchase, leasing or rental contract).

The available FOD services are as follows:

7. Other services

8. MyŠkoda App Services

Third Party Services

We may provide or allow you to use other services operated by third parties that may require you to follow their specific terms and conditions, and that may process your personal data according to their privacy policy. In such case, you are obliged to comply with the third party’s terms and conditions. In case you are facing technical or any other issue with such a third-party service, you can contact the third party provider directly.

A detailed specification of the digital products is provided on the website, application, infotainment or other interfaces described below. Škoda Auto will update its digital products from time to time and such updates will be made available to you when they are published. The update may require your cooperation, please follow instructions in the interface. It is highly recommended to update while you are not driving and using the vehicle as infotainment including eCall service will not be available nor operational during the update process.

You can access our digital products through multiple interfaces:

• internet portals, websites and webpages;
• mobile applications (e.g., MyŠkoda app or Škoda Connect LITE app);
• vehicle infotainment systems;
• other interfaces, including virtual assistants, chatbots and other systems allowing you to access our digital products.

To simplify matters, we will use the term “interface” in these Terms.

The Terms apply to whatever interface you choose to use for the digital products, and therefore, you must comply with them. However, the scope of the digital products and their particular functionalities may differ based on the type of interface, type of vehicle and its equipment, model year or the country concerned. Detailed info can be found here.

You may need a data connection to be able to use the digital products or some of their functionalities. Also, the digital products are only available for Škoda Auto vehicle infotainment systems and some of the digital products are only designed for certain types of vehicles, such as hybrid or electric vehicles. Our digital products available through mobile applications can only be used with certain types of mobile devices. You may find the information about compatibility, functionality and interoperability of our digital products in the infotainment or other interface. For more information about mobile phone application please visit the respective store (e.g., App Store, Google Play).

Are there any special rights and obligations with regard to a specific interface?

We reserve the right to extend, reduce or modify the scope of the internet portals, websites webpages, and mobile applications, its functions and availability by means of updates that are necessary to keep the digital products free from defects. If such update is not necessary for keeping digital products free from defects, you may have the right to terminate the contract according to these Terms (see Changes of digital products).

We also reserve the right to set minimum requirements for each interface and we can change these requirements from time to time. In order to be able to use the digital product, you may need to update your mobile device or computer operating system or a web browser or the interface in general to a newer version.

Which virtual smart voice assistants can be used to control digital products?

Through specific voice commands, you can ask Amazon Alexa and Google Home for selected information about Škoda vehicles equipped with supported Škoda Connect services.

When accessing digital products, you enter into a contract between you and Škoda Auto under these Terms. The rights and obligations connected to the specific digital product apply to you as of the moment you start using the digital product.

The contract is concluded at the moment Škoda Auto confirms that a digital product you applied for will be provided (e.g., by receiving confirmation via the interface). You can check all the provided information before sending it to us (e.g., by clicking on the order button) and enter into a contract in English or in the language of your language preference in the interface. The concluded contract is archived by electronic means and is not accessible to any third parties. We will send you the confirmation of the concluded contract before we start providing the digital products.

Škoda ID may be required to use specific digital products.

Please note that you may also have to follow other instructions provided through the interface.

How can you sign up for other digital products?

You can sign up for specific digital products only with your Škoda ID. Other digital products may require different means of registration or may be available without any registration. Information about how to sign up for a specific digital product is always included in the interface.

You may also ask your service partner for help with signing up for a digital product.

When can you start using other digital products?

You can start using our digital products as soon as you receive confirmation that you have successfully signed up for the digital product or as soon as you are able to use the requested digital product.

Are there any restrictions and obligations when using the digital products?

Note that you are subject to certain restrictions and obligations when using the digital products. See the YOUR OTHER RIGHTS AND OBLIGATIONS section below.

Please also note that if the vehicle is assigned to a fleet, the fleet operator may disable activation of certain digital services or some of their functionalities.

Are there any fees or costs for digital products?

Some digital products are provided free of charge, including your Škoda ID, while others may be subject to a fee. The current fees, including all taxes and other costs, are always included in the interface.

Škoda Auto may provide you with discount or a special offer for the digital product. Specific rules and conditions for applying and using such a price reduction will be set out in the specific offer.

How do you pay for digital products?

You can pay the fees for our digital products through the supported interface. Details about each payment method are available through the interface. The invoice for the digital products will be sent to your e-mail.

Some digital products may be subject to auto-renewable subscription. In this case, we will inform you of the ongoing fees and frequency of charges before signing up for the digital product. We will automatically charge you ongoing fees on a regular basis until you choose to cancel it in your Škoda ID. We will also send you a notification to your e-mail before each payment is charged.

In case we cannot charge you the ongoing fees, we are entitled to stop providing you with the respective digital product. Before we do so, we will inform you that the payment has not been successful.

Who can use digital products in a vehicle?

There are three types of users of vehicle as described below. Depending on your vehicle model, model year and its equipment, the vehicle may support user management. Each user is associated with certain rights and obligations with regard to our digital products.

Who is the primary user and what are their rights?

As a primary user, you are the sole user of your Škoda ID. You have all permissions, and you are entitled to order new digital products and have no limitation in digital products' settings. Also, each vehicle can only be aligned to one primary user. You can transfer the role of a primary user to another user when transferring the vehicle to the new owner.

Who is the guest user and what are their rights?

All other users of the vehicle with Škoda ID that are not primary users are considered as guest users (e.g., family members, friends or employees). Guest users may connect with the vehicle via their own Škoda ID to easily save or transfer their personalized settings for the same vehicle model.

Guest users can register themselves via the infotainment of the vehicle only. The maximum number of user guests’ profiles in the infotainment is limited. The use of digital products by the guest user is completely dependent on the usage available to you as the primary user. The primary user administrates scope of services available for guest user in the mobile application. The guest user cannot have any personal claim for performance against Škoda Auto regarding digital products. Accordingly, we in particular are not obliged to notify the guest user of changes to the digital products.

These Terms shall apply to guest user accordingly.

Who is the anonymous guest and what are their rights?

Anonymous guest is a user that uses the vehicle but doesn’t have or use Škoda ID. They have similar permissions as guest user. Digital products may be limited in comparison to guest user's profile with own Škoda ID. No one can remove anonymous guest from the user management.

What is the purpose and nature of the user management?

User management and utilization of the user profiles in the infotainment are not considered an integral part of digital products. You as a primary user can track the position of the vehicle and retrieve other information about the vehicle anytime. To prevent this, privacy settings can be changed in the infotainment. Further details are available in the interface.

Please note that any vehicle user can delete the primary and guest user in the vehicle at any time.

What rights do you have when using the digital products?

You are granted a free, non-exclusive, non-transferable and non-sublicensable right to use the current version of the digital products in accordance with the provisions of these Terms.

What obligations do you have when using the digital products?

You undertake to ensure that you will not use the digital products in a way that violates these Terms, legal requirements, third party rights or moral standards. This also applies if you grant third parties access to the digital products.

When using the digital products, copyright, name and trademark rights as well as our other rights and third parties’ rights (in particular personal rights) must be respected. You may not use the interface in a way that violates these Terms. You must not misuse the interface in any way; in particular, you may not integrate the interface (e.g., application, website or infotainment or its parts of the interface) with other applications, websites or any software, whether private or commercial, or distribute them commercially.

You may use the digital products while driving only if it won’t distract you from what is happening on the road and only if legal requirements for road traffic are observed. You are aware that while using the digital products you are always obliged to pay attention to driving and you bear full responsibility for traffic safety. Some of the digital products (for example the Škoda Connect LITE app services) allows you to view current warnings or error messages for the vehicle. However, these messages and warnings are for informational purposes only and the user must always follow the warning and error messages in the vehicle and the instructions in the owner's manual.

If a third party (e.g., your family member or your employee) has access to the interface, you must take suitable steps (e.g., obtain that third party's consent) to ensure that their access to the digital products does not infringe their third party rights. Note that you may get access to information about the third party’s activities and therefore (indirectly) get access to their personal data (user conduct, last parking location, etc.).

The use of digital products does not relieve the user of the obligation to keep the vehicle in a suitable condition for driving, nor does it relieve the user of responsibility for the vehicle. If, for example, a notification for necessary maintenance or repairs is displayed in the vehicle, but no corresponding prompt to arrange a service appointment appears in the interface, or in the event of an automatic request for a service appointment the preferred authorized Škoda service partner does not make an offer for maintenance, then the user must arrange the maintenance or repair measures themselves.

You use digital products at your own risk unless expressly stated otherwise in the interface.

What are the consequences of violating these Terms?

If you violate any of the obligations in these Terms or applicable law, you will be liable for the reimbursement of all damage suffered by us, and you undertake to release us from any claims of third parties arising from such violations. We can also limit or restrict your access to the digital products in that case.

What rights do we have when providing the digital products?

Since we are continually refining the content and scope of our digital products, their functions, interoperability and availability may change in the future to provide you with the best user experience and comfort when using our digital products. Digital products or their functionalities may be either extended or restricted. You are not entitled to retain a specific scope of digital product or function.

We also reserve the right to pilot for a limited period of time and/or for specific market(s) and/or for a specific group of customers new features, functions, interfaces or products related to services, without any notice.

How is our responsibility limited?

We are not responsible for:

•  a)

  Ensuring that the data, content and information provided by us or by third parties for the digital products is up to date, correct, accurate, complete and/or of good quality. We will not check or modify such data, content and information.

•  b)

  Any damage incurred if you have selected an unsuitable password or have not kept the password safe in violation of these Terms, or any damage or losses caused by a third party to whom you have granted access to the digital products.

•  c)

  Any damage incurred as a result of improper or incorrect use of the digital products. This applies particularly if you are driving and are distracted from the traffic situation while driving as a result of using the digital products and this leads to an accident.

•  d)

  Any damage that has been incurred due to a difference between display of warnings and messages on the interfaces, or the difference between the interfaces and actual traffic or other situation.

•  e)

  Continuous and uninterrupted availability of the digital products or interfaces or their compatibility with your software or hardware systems. In cases of unavailability, neither we nor third parties shall be liable for any direct or indirect damages resulting from the inability to connect to your Škoda ID or the inability to use the digital products.

•  f)

  Any damage incurred as a result of a malfunction, unavailability or insufficient data connection.

Is our liability for damages limited?

Even though we are both obliged to prevent damage caused to the other party, such damage may occur. In that case, note that there are certain situations where we cannot be liable for damages caused to you.

We will not be liable for any server outages of a technical nature caused through no fault of our own. We will make reasonable efforts to ensure that digital products are available again as soon as possible in such cases.

We are liable according to legal requirements for damage to life, body or health, which results from a culpable breach of obligation by us. We are also liable for intentional harm and gross negligence in accordance with digital product liability legislation and for warranties or assurances expressly granted by us.

We may otherwise be held liable for simple negligence only in relation to digital products which are paid for and only if there is a violation of essential contractual obligations, i.e., obligations whose fulfilment is essential for the due and proper fulfilment of the contract, and upon which the user may reasonably rely. In these cases, claims for compensation will be limited in sum to providing compensation for foreseeable, direct damages that typically arise due to the nature of the contract. We do not assume liability for incidental damages (including loss of profit).

Furthermore, we are liable in accordance with the following provisions:

•  a)

  If legal requirements call for us to pay for damages caused as a result of unconscious negligence, we will only be liable to a limited extent: we will only be liable if we have breached one of our essential contractual obligations. This liability will also be limited to damages that are foreseeable and typical at the time the contract is concluded. This paragraph shall apply only if it is not inconsistent with the applicable law in the relevant market.

•  b)

  Independent of the culpability of Škoda Auto, possible liability due to fraudulent concealment of a fault, due to the assumption of a warranty or in accordance with product liability law remains unaffected.

•  c)

  Personal liability of our legal representatives, vicarious agents and employees for damage caused by them through ordinary negligence is excluded. For damage and losses caused by these persons through gross negligence, with the exception of our legal representatives and managers, the limitations of liability in this section, apply.

Are there any warranties with regard to the digital products?

We will try to operate our digital products smoothly. However, note that we cannot guarantee the fault-free operation of our digital products at all times, and we give no warranty or guarantee as to the functionalities of the digital products.

We shall ensure, for the duration of the contract, that you are provided with the updates that are necessary to keep digital products free of defects. We will inform you about such necessary updates in advance with proper instructions when and how to update. We do not provide any other updates than those agreed in these Terms.

Notwithstanding the abovementioned, you have the right to claim the defective performance of the digital products. In this case, file a claim through the interface (website or application) or e-mail us at infoline@skoda-auto.cz. We will inform you that we have received your claim. Your warranty claim will be handled within 30 days of the moment you file the claim.

What rights do you have in case of defective performance?

If your claim was justified and the digital product is defective, you have certain rights from defective performance. We can provide you with a non-defective digital product. We can also provide you a discount from the price of a defective digital product, however, this only applies when the defective digital product is not provided free of charge.

In case of a material breach of contract by us, you can withdraw from the contract. If any invoice has a defect, we will provide you with a new invoice.

If Škoda Auto proves that the defective performance was caused by inadequate technical or software equipment from your side or by lack of data connection for accessing or using the digital products, we are not obliged to prove, in case of a dispute, that the digital products are without defect (in such cases, you will bear the burden of proof that the digital products have the defects you claim). You are obliged to provide Škoda Auto with all necessary assistance and information about your technical or software equipment you used for the digital products in case you claim the defective performance.

Note, that in case you fail to update a digital product according to our instructions provided to you, you shall not have any rights from the defective performance that arose solely as a result of the failure to update. This shall not apply if you have not been instructed to update the digital product or the instruction has been provided incorrectly from our side.

How do we use your personal data?

If you want to know more about how we collect and use your personal data, you can learn more from our Privacy Notice.

You agree that Škoda Auto owns all rights, in particular rights of use, to any other data, in particular technical data which either have no personal reference or from which personal references have been removed (anonymized data).

Please note that if the vehicle is assigned to a fleet, the fleet operator may access to some of your personal data. For more details see Privacy policy of your fleet operator.

How should you proceed when selling the vehicle?

Some of the digital products may be linked to one specific vehicle and cannot be transferred from one vehicle to another. When selling the vehicle or transferring it to a third party ("Buyer") on a permanent basis, you are required to delete your personal data from the vehicle infotainment, remove your hardware (including your SIM card) from the vehicle (unless you want to transfer the hardware with the vehicle), and delete the vehicle from your Škoda ID. If you fail to do so, we will not be liable for any loss or damage that you in this connection.

When can the Buyer use the digital products in the vehicle?

The Buyer can use the digital products in the vehicle once they have created their Škoda ID and activated the digital product, where necessary. Use of such digital products is subject to a contract between the Buyer and us.

The effectiveness of the transfer of the contract regarding the use of digital products is subject to approval by us, which may only be refused for a good reason related to the person of the future Buyer. The confirmation of the order of digital product is considered as our consent to the transfer of the contract regarding the use of digital products.

Under what circumstances can you terminate the contract?

If your Škoda ID is used for the fulfilment of existing contractual obligations (e.g., for the digital products that are not free of charge), the deletion of your Škoda ID can only be carried out after the end of the duration of the contract for this digital product (if using several digital products, only after the expiry of the longest contract).

In the case of the digital products that are subject to a one-time fee, we stop providing you with them once a term that the digital products have been prepaid for ends. In the case of ordering the Škoda Connect services for more than 1 year, you may terminate the contract with a 3 months termination period beginning on the first day of the following calendar month. The right of extraordinary termination remains in any case unaffected.

In the case of digital products that are subject to ongoing fees, we stop providing you with such digital products once you terminate the ongoing payments and the prepaid period for the particular digital product ends.

Do you have the right to cancel the contract within the period of 14 days?

You have the right to cancel the contract concerning a specific digital product within 14 days as of you sing up for the digital product. You expressly request that we start providing this digital product before the period of 14 days expires.

In order to exercise your right of cancellation within the cancellation period, you must send your notification prior to the expiry of the cancellation period. If you want to cancel the contract, you can use our Cancellation form or cancel the contract through the interface.

Note that if you cancel the contract within 14 days, the proportionate fee for the digital product corresponding to the performance provided until the time of withdrawal from the contract will be charged.

Note, that you are not allowed to cancel the contract or the provision of a specific digital product according to the previous paragraph due to unavailability, inaccuracy or lack of support for services, functions, interfaces or products in beta testing.

Under what circumstances can we terminate the contract?

We can delete your Škoda ID or stop providing a specific digital product that is provided free of charge at any time by declaring this to you (in writing, e.g., by e-mail).

In case of digital products that are not provided free of charge, we can terminate the contract at any time by declaring this to you (in writing, e.g., by e-mail) and we stop providing the digital products once a term that the digital products have been prepaid for ends. We may also terminate the contract before the end of the prepaid period with a 3 months termination period beginning on the first day of the following calendar month after we declare this to you, especially due to cease of provision of the specific digital product. The right of extraordinary termination remains in any case unaffected.

We are entitled to terminate the contract or the provision of a specific digital product with immediate effect if you violate these Terms or applicable law when using the particular digital product.

Under what circumstances can we transfer the contract?

Škoda Auto reserves the right to transfer the contract regarding the use of digital products, including the provision of Škoda ID to another company within the the Volkswagen Group (any company affiliated with Volkswagen AG). You already provide Škoda Auto with your consent for this purpose. If Škoda Auto does transfer your contract, it will notify you in good time. If you are a consumer, Škoda Auto is not allowed to transfer the contract if it may lead to a deterioration of your legal position.

When can we change these Terms?

We reserve the right to make changes to these Terms without providing any reason to you and only with future effect. We will inform you about such changes via the interface.

In case of substantial changes to these Terms (excluding the list of the digital products provided – in this case, see Changes of digital products), you will be entitled to terminate the contract without providing any reason. You are entitled to reimbursement of the fee associated with the digital product in case you terminate the contract or the provision of a particular digital product according to this paragraph and the contract or the provision of a particular digital product ends before your prepaid period for a specific digital product. In this case, we will refund the fee in the amount corresponding to the proportionate fee for a digital product that is prepaid but will not be provided due to the termination of the contract or the termination of the provision of the digital product.

When can we change digital products or stop providing them?

We reserve the right to make changes to digital products (both the digital products that are provided free of charge and paid digital products). We can also stop providing any digital product at any time or replace a digital product with another digital product while the contract is still effective (the contract is not terminated from our side because there are other digital products provided to you that are not affected by the change). In case we change digital products, and such change is not necessary for keeping digital products free from defect, we can only change the digital products if there is a fair reason to do so (including a situation where the change is necessary to adapt the digital product to a new technical environment or to adapt it to an increased number of users or other important operational reasons) and if you incur no additional costs. We will notify you about the change in good time and in a clear and comprehensive manner.

You will be entitled to terminate the contract if the change of the digital product negatively impacts your access to or use of the digital product, unless such a negative impact is only minor. You can terminate the contract free of charge within 30 days of the receipt of the information or of the time when the digital product has been changed. In case you terminate the contract, we will refund the fee in the amount corresponding to the proportionate fee for a digital product that is prepaid but will not be provided due to the termination of the provision of the digital product.

You will not be entitled to terminate the contract if we enable you to maintain, without additional costs, the digital product without the change, and the digital product remains in conformity.

The vehicle itself and its equipment are governed exclusively by the terms and conditions in the vehicle order (purchase, leasing or rental contract).

If you are a consumer, Škoda Auto is only able to take legal action against you before the court responsible for the area in which you have your domicile or normal place of residence. You are able to take legal action against Škoda Auto at the court responsible for the area in which we have our domicile or registered seat or in any other legally approved jurisdiction.

In accordance with the provisions of Regulation (EU) No 524/2014 of the European Parliament and of the Council of 21 May 2013, you are entitled to use the out-of-court resolution of disputes concerning contractual obligations arising from the contract for digital products concluded between you as a resident of the EU and Škoda Auto established in the EU through the intervention of an ADR entity listed in Article 20 (2) of Directive 2013/11/EU and using the platform for Online Dispute Resolution. This platform is available at https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.

If your domicile or normal place of residence is in the Czech Republic, the Czech Trade Inspection Authority has jurisdiction over the out-of-court resolution of disputes concerning contractual obligations arising from contracts concerning digital products. You can contact this authority via its website https://coi.cz/en/ or https://www.coi.cz/en/information-about-adr/.

Škoda Auto has adopted and adheres to its code of conduct available on the website.

For any disputes resulting from or in relation to the digital products and these Terms, the law of the Czech Republic will apply exclusively; the United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply. However, if you are a consumer, the law of a country that is more favorable for you and in which your domicile or normal place of residence was located when the contract was concluded will apply.

If you are not a consumer, the sole place of jurisdiction for all claims resulting from and relating to the contract regarding the use of the digital products and in relation to it is the general court with jurisdiction in the area in which Škoda Auto has its registered seat.

If any of the individual provisions of these Terms are invalid or become invalid, the validity of the remaining provisions will not be affected. The invalid provisions will be replaced by provisions coming as close as possible to the commercial purpose of the original provisions and preserving the interests of both parties.

If you want to cancel the contract or the provision of digital product, please complete this form and send it to the Customer service.

I/we(*) as a natural person (consumer) hereby cancel the contract for the purchase of digital service ________________________ (with the exception of emergency call services) for the vehicle with VIN (Vehicle Identification Number) (**):
_______________________________________

Customer's name:
_______________________________________

Customer's e-mail address stated in the Škoda ID profile (***):
_______________________________________

Customer's address:
_______________________________________

Customer's signature (only if a hard copy is sent):
_______________________________________

Reason for cancellation:
_______________________________________

Date:
____________________

(*) Delete as applicable.
(**) You can find the VIN on the bottom edge of the windscreen and in the vehicle registration documents.
(***) Available Škoda ID.