1. Scope and purpose of myAudi and the Audi ID
1.1 Audi offers You the use of the Audi ID and myAudi free of charge. The contracting party for the use of myAudi and the Audi ID is Audi.
1.2 The Audi ID represents the account with which You can use the myAudi system world. With myAudi, You can centrally access information about your vehicle or activate and administrate vehicle functions worldwide. The administration options depend on the vehicle equipment and the country in which You have registered for myAudi using your Audi ID. You also get access to digital offers related to your vehicle.
1.3 Furthermore, You can use myAudi to obtain certain additional functions for your vehicle (e.g. Digital Products and Services) from Audi or from selected contract partners (collectively the " Contract Partners") in marketplaces linked to myAudi (e.g. myAudi Shop) or third-party websites that are not operated by Audi itself (hereinafter referred to as "Third Parties"), where applicable for a separate fee.
The contract for booking and using additional functions is concluded directly between You and the Contract Partner offering the respective additional function, in accordance with the contractual terms agreed with them. Audi is not a party to the respective contract. This does not apply to the myAudi shop operated by Audi for the German market. In this case, Audi is a direct party to the respective contract as an exception. In both cases, Audi stores the data You specified when entering into the contract, e.g. your invoice data, centrally in Audi systems and visible to You in your Audi ID.
2. Requirements for using myAudi
2.1. In order to make the functions of myAudi available to the User, the User must create an Audi ID. The Audi ID forms the account for the use of myAudi.
3. Use of myAudi and the Audi ID
3.3. The use of the Audi ID and myAudi is only possible if the User has reached the legal minimum age. The legal minimum age is 18 years old.
3.4. Audi can further develop the Audi ID and myAudi at any time and add, change or remove individual functions. There is no right to retain a certain range of functions. However, a complete discontinuation of the Audi ID and or of myAudi will only take place after prior notice of termination.
4. Creation of an Audi ID and use of myAudi
4.1. You can register for an Audi ID and use myAudi even without owning a vehicle. However, You can only use certain functions in myAudi, e.g. managing your vehicle functions, if You own a vehicle and are registered as a so-called primary user. The procedure of this verification process can vary from country to country.
4.2. The User is responsible for ensuring that the data they transmit to Audi is correct. In particular, the User is obliged to provide truthful information when registering with myAudi using the Audi ID and to correct the information in the event of corresponding changes without undue delay.
4.3. To register an Audi ID, You first need to enter your email address and a password of your choice. Audi will then send You a confirmation link that is valid for a maximum of 14 days after receipt. Clicking on the confirmation link lets You continue your registration by creating your profile by specifying the country, your language, your salutation and your name (first and last name). Optionally, You can store additional data in your Audi ID, such as your address, when You register. The storage of this data allows other Services and functions that You use to use this data without having to re-enter it. For Services and functionalities of third parties, you need to declare your consent for this use individually.
4.4. The password for the Audi ID must be chosen so that it is not easy for third parties to guess. It is your responsibility to protect your access data from unauthorized access and to treat it confidentially. In particular, the password is to be treated as strictly confidential. You commit to take responsibility for all activities that take place using your Audi ID or password and using myAudi as a result of your culpability. You agree to take all necessary steps to ensure that the password is treated confidentially and securely. If You have reason to believe that your password has become known to someone else or if the password has been or could be used by unauthorized persons, change your password under "Reset password" without undue delay.
4.5. If You have forgotten your password, You can request a new password using the "Forgot password" function during the log-in process for your Audi ID. Alternatively, contact our customer service at firstname.lastname@example.org.
4.6. You have the option to view the Services of third parties linked to your Audi ID in your Audi ID in the menu (Portal: under Account and here under Account Settings, in the App: under Settings and here under Account Settings) under Linked Applications and remove them if desired.
If You remove a Service of a third party from the Audi ID, You can no longer log in to this Service with the Audi ID. If You want to continue using the Service after You have already removed it with your Audi ID, You have to log in to this Service again with your Audi ID. Your data will be stored in the Audi ID for the duration of the business relationship. You also have the option of creating an additional Audi ID to register for this Service. Each new Audi ID also represents a new access to myAudi that is independent of the previous Audi IDs.
You can also delete your Audi ID entirely. As soon as You have deleted your Audi ID, You can no longer use this Audi ID to log in to the Services you have linked to this Audi ID or use myAudi with this Audi ID. If your Audi ID is used to fulfill existing contractual obligations towards You (e.g. for paid Services), the Service must be terminated beforehand. If the Service is terminated, your Audi ID can only be deleted when the term of this Service has expired (if several Services are used, when the longest term expires).
5. Intellectual Property
7. Audi's Liability
7.2. Audi does not exclude or limit in any way its liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Audi’s negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights in relation to Digital Products and Services.Furthermore, liability is not excluded or limited in cases where and to the extent that Audi has given a guarantee.
7.3. Insofar as the liability of Audi is limited or excluded, this also applies to the liability of the legal representatives, employees and vicarious agents of Audi.
7.5. The Contents of Audi ID and myAudi are legally non-binding. Audi does not warrant for the accuracy, completeness and timeliness of the Contents of Audi ID and myAudi. In particular, Audi does not warrant that the Audi ID and myAudi is continuously accessible, error-free, virus-free and secure and that Contents of Audi ID and myAudi can be downloaded safely.
8. Links to external websites/applications
myAudi links directly or indirectly to external websites and applications operated by Third Parties. The availability or the content of these external websites and applications are not under the control of Audi and Audi has no influence on these external websites and applications and assumes no responsibility. In particular, Audi does not adopt the content of these external websites and applications as its own and does not warrant the accuracy, completeness and timeliness of the content of the external websites and applications. In addition, Audi does not warrant that the external websites and applications are continuously accessible, error-free, virus-free and secure and that the contents of the external websites and applications can be downloaded safely.
10. Place of Jurisdiction, Applicable Law
10.1. To the extent the User is a merchant, a legal entity under public law or a special fund under public law, all claims in connection with this contractual relationship are subject to the exclusive jurisdiction of the courts of Ingolstadt, Germany. The same jurisdiction applies if the User does not have a general place of jurisdiction in Germany, relocates their habitual place of residence from Germany after the conclusion of the contract, or if their place of residence or habitual place of residence is not known at the time the action is brought.
10.2. If the User is a consumer, Audi can only sue them at the court with jurisdiction for their place of residence or habitual residence; in contrast, the User can sue Audi at any legally authorized place of jurisdiction in addition to the court with jurisdiction for their place of residence or habitual residence.
11. Consumer information according to Regulation (EU) No. 524/2013 (online dispute resolution) and according to Section 36 of the German Consumer Dispute Resolution Act ( Verbraucherstreitbeilegungsgesetz, “VSBG”)
Information on online dispute resolution for consumer disputes or alternative dispute resolution in consumer matters can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .
Audi will not take part in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG, and is also not obliged to do so.