Our mutual rights and obligations regarding the relevant digital products and services, and other useful information about our relationship with you as a consumer or a business person (“you”) are stated below. If you are a consumer, special consumer rights may apply. If you have questions, you can contact our customer service department through the email email@example.com.
What is ŠKODA ID?
ŠKODA ID is your single sign-on identity in the digital world of ŠKODA AUTO. Therefore, you do not need to register again for each digital product. The use of your ŠKODA ID is, and will remain, free of charge for you at all times.
Note that there might be digital products you can use only with your ŠKODA ID. Information about whether you need ŠKODA ID to use a digital product is always included in the interface.
How can you get ŠKODA ID?
To get ŠKODA ID, you need a valid email address or – as soon as this registration function is available – optionally a valid mobile telephone number as a username and, where necessary, a password ("login data").
Optionally, you can store further data, e.g., your address or profile picture, in your ŠKODA ID. Storing this data enables other digital products used by you to access this data without you having to enter it again, provided you agree to such use by the respective digital product in each individual case.
How can you use ŠKODA ID?
All the information you might need to use your ŠKODA ID, e.g., how to activate your ŠKODA ID or how to reset your password, will be sent to the email address or telephone number you provided. At any time, you can set another valid email address or telephone number as your username or change your password via the settings in your ŠKODA ID.
As ŠKODA ID is provided free of charge, you can start using this digital product as soon as your ŠKODA ID registration is complete. This gives you access to your ŠKODA ID, where you can sign up for other digital products.
Is it possible to edit or delete your ŠKODA ID?
You can view, edit or delete the data you have entered at any time via settings in your ŠKODA ID.
You can also view and remove the link to the digital products connected to your ŠKODA ID. If you remove a link between a digital product and your ŠKODA ID, you can no longer sign onto this digital product with your ŠKODA ID. If you want to use such digital product again, you must sign onto this digital product once again with your ŠKODA ID.
You also have the option to create a new ŠKODA ID to sign up for digital products.
You can also delete your ŠKODA ID entirely. As soon as you have deleted your ŠKODA ID, you can no longer use it to sign onto or get access to the digital products connected with this ŠKODA ID. We will not be responsible for any loss of data included in the digital products due to the deletion of your ŠKODA ID.
Please note that we may deactivate your ŠKODA ID in case you are inactive for more than 4 years and 6 months and if no paid digital products are used via this ŠKODA ID.
How should you secure your ŠKODA ID?
It is your responsibility to protect your ŠKODA ID login data from unauthorized access. In particular, your password must be treated with strict confidentiality. We have set several requirements for the complexity of your password.
When using your ŠKODA ID, we strongly recommend that you take the available measures to protect the affected end devices against misuse by unauthorized third parties (e.g., a device password, graphic pattern etc.).
If an unauthorized third party discovers your password, you must change your password immediately or, if you can no longer log into your ŠKODA ID, you must contact ŠKODA AUTO’s customer service department immediately. You are solely responsible for any damage caused to ŠKODA AUTO or third parties as a result of the loss or transfer of your login data.
Are there any restrictions and obligations when using ŠKODA ID?
You must be at least 16 years old to use ŠKODA ID.
Note that you are subject to certain restrictions and obligations when using ŠKODA ID. See the YOUR OTHER RIGHTS AND OBLIGATIONS section in these Terms.
Our Digital Products and Services
We provide products and services in the digital environment. For ease of understanding, we will use the term “digital products” in these Terms for ŠKODA ID and the following digital products:
1. Car Feedback
Car Feedback serves for vehicle rating, gathering the first emotion and product satisfaction from you. Car Feedback enables you to submit a rating regarding your vehicle in real time directly to ŠKODA AUTO. You can submit positive, neutral and negative rating. The goal is a continual product improvement and better user experience.
2. Car Configurator
The Car Configurator allows you to build a vehicle in the configurator’s digital environment reflecting your wishes and ideas. Note that the purpose of the configurator is not to offer the displayed vehicles for sale or to promote them, i.e., it is not an offer within the meaning of Section 1732 of Act No. 89/2012 Coll., Civil Code, as amended. Also please note that all prices listed in the Car Configurator are recommended prices and they are for information purposes only, as is any other data related to selected vehicles in the Car Configurator.
3. ŠKODA Connect Services
Not available in these markets: Australia, India, New Zealand, Turkey, and Taiwan.
The ŠKODA Connect Services are grouped in packages containing respective services as follows.
Online POI-Search (text/voice)
The "Online POI-Search (text/voice)" function allows you to search for personal points of interest in a fully targeted manner at each location via Google®. At the same time, the continuous update of data from the Internet ensures many surprising and useful discoveries for even greater entertainment on your journeys. To search for points of interest, the co-ordinates of the selection location and search radius, selected language and voice command file are transmitted from the vehicle to Google® and ŠKODA AUTO.
The "Petrol Stations" function provides you with information about the fuel stations in the vicinity of the vehicle. The search results, besides the location, also contain fuel price data and opening hours. When searching for fuel stations, current co-ordinates are transmitted to ŠKODA AUTO and from there to the ŠKODA AUTO authorised search service.
Using the "Parking Spaces" service, you search for suitable parking facilities in the vicinity of the current location of the vehicle. The application shows the total number and number of vacant parking spaces. Furthermore, the service informs about prices, opening times and distances. The appropriate parking facilities are displayed in the preview of the navigation system. When searching for parking, current co-ordinates are transmitted to ŠKODA AUTO and from there to the ŠKODA AUTO authorised search service.
Online Traffic Information
Using the "Online Traffic Information" service, you always have up-to-date information about the actual traffic situation, and you can thus, for instance, avoid traffic jams in time. The "Online Traffic Information" shows the actual traffic situation on the navigation system. This information is provided by the traffic service authorised by ŠKODA AUTO. For the purpose of updating the traffic information, the vehicle transmits its coordinates, direction of travel, speed, date and time and its temporary random identifier to this service.
Online Destination Import
Through the "Online Destination Import" service, you can import individual destination into the navigation system of the vehicle before starting a journey. If you are searching for destination on the map on the ŠKODA Connect Portal or in the mobile application, a query is sent to the map service provider.
Online Route Import
Using the "Online Route Import" you can, prior to starting a journey, send the individual ready routes on the ŠKODA Connect Portal or in the mobile application, to the vehicle's navigation system. For the routes to be accepted, the navigation system must be online, and it must contain the map data of the given destinations. The number of routes that can be stored may be limited.
Online Route Calculation
The “Online Route Calculation” brings you even more precise navigation with predictive calculations. Information about your destination is being sent to the backend server of the service provider. The calculation takes into account available traffic information and recommends to the user the best route profiles. If anything changes on a selected route, you will receive routing optimizations.
Online Map Update
The "Online Map Update" allows you to update the maps in the navigation system via the Internet. The updates are offered according to the individual countries, respectively, regions. Depending on the vehicle model, production period and generation of ŠKODA Connect the updates are downloaded either automatically on background - only for relevant areas of the trip, or manually by you. You will be notified as soon as new map updates are available. For manual updates you can then select the desired update in the vehicle infotainment.
Infotainment app: Weather
The "Weather" application provides current weather information for the current location, stopovers and final destination. For the last two the system takes the assumed arrival time into consideration. All these locations can be set as user’s favourite destination. You can see a forecast for several days ahead. The weather forecast for the current vehicle location or navigation destination is provided by the meteorological service authorised by ŠKODA AUTO. In the query, the vehicle sends the co-ordinates of the required location together with the language settings and units of measure to ŠKODA AUTO. From there, the information is transferred to the meteorological service. The simplified version is activated when driving (Drive mode).
The "Weather" service provides current weather information for the current location and destination. At the same time, the system takes the assumed arrival time into consideration. The weather forecast for the current vehicle location or navigation destination is provided by the meteorological service authorised by ŠKODA AUTO. In the query, the vehicle sends the co-ordinates of the required location together with the language settings and units of measure to ŠKODA AUTO. From there, the information is transferred to the meteorological service.
Infotainment app: News
The "News" application provides the latest information based on the your preferences. You can add news providers (Newsfeeds) in the application and display favourite news feeds directly on the infotainment display in the vehicle. The simplified version is activated when driving (Drive mode).
You can select a news station (Newsfeeds) and import it from the ŠKODA Connect Portal to the ŠKODA vehicle. On the ŠKODA Connect Portal you can add the news on portal and subsequently follow the news in the vehicle. When demanding news from the vehicle, the request is sent to the news provider(s) selected by you.
Online Voice Control
The “Online Voice Control” is an on-top function for the standard Voice Control. It is used especially when searching for destinations in navigation or when dictating SMS messages. Enhanced speech analysis provides more accurate search results, e.g., when searching for specific points of interest (POI) on a route. When using “Online Voice Control” your voice recordings with essential technical information (e.g., infotainment language, country, software version) is being sent to the backend system of our service provider.
For specific vehicles you may grant the additional consent for the “Online Voice Control” to significantly increase relevancy of navigation results thanks processing location data for the “Online Voice Control”. This feature is called “Online Search Optimisation” and it is available for infotainment with software version 1890 or higher. For more information, please contact your service partner.
The "Charging Stations" service for electric vehicles provides you information about the charging stations in the vicinity of the vehicle. The search results, besides the location, also contain charging provider, plug types, price for charging and other data such opening hours. When searching for charging stations, current co-ordinates are transmitted to ŠKODA AUTO and from there to the ŠKODA AUTO authorised search service.
The service "Gracenote" recognizes playing track and provides with information available online. The data is then saved to your onboard database.
CARE CONNECT (PROACTIVE SERVICE + REMOTE ACCESS)
Care Connect enables you to access the safety and service functions of the vehicle via the ŠKODA Connect Portal or the mobile application and contains respective services as follows.
Vehicle Status (formerly known as Doors and Lights)
Using the “Vehicle Status” service, you can check whether the electric windows, doors, bonnet and boot lid are open or closed, whether the vehicle is locked or unlocked, and whether the parking lights are on or off. You can request the current data on the condition of the vehicle via the mobile application as well as the ŠKODA Connect Portal. The service only reads the actual information about the condition of the vehicle and displays it.
The feature “Car Access”, which is part of the mobile application, allows selected external partners to deliver goods or services directly into your vehicle without your presence. External partners may also require you to accept their terms and conditions.
You can use the "Driving Data" service to display the average speed, duration of the journey, distance travelled and average fuel consumption without the need to get into the vehicle. At the end of the journey, the given data are sent to ŠKODA AUTO after locking the vehicle and they are available on demand via the ŠKODA Connect Portal and the mobile application.
The "Parking Position" enables you to view the last known location of the vehicle. Using the mobile application, you can find your way to the location of the vehicle. When you take the key out of the ignition, the current parking position is ascertained on the basis of GPS coordinates and the vehicle sends the position automatically to ŠKODA AUTO where it is stored. The location can be retrieved using the mobile application and the ŠKODA Connect Portal. ŠKODA AUTO does not compile profiles of the movement of the vehicles or individual persons. If the vehicle is later, for instance, towed away or stolen without starting the vehicle or removal of the key from the ignition, it is not possible to ascertain the new location of the vehicle.
Vehicle Health Report
The "Vehicle Health Report" informs you about the current condition of the vehicle. You can visualise current vehicle alerts and/or any service needs and administer them (e.g., by printing or archiving). Depending on the vehicle model, production period and generation of ŠKODA Connect, the “Vehicle Health Report” can be requested automatically or manually by you (via the ŠKODA Connect Portal or the mobile application). The vehicle then transmits the current vehicle condition data to the ŠKODA Connect Portal, where the “Vehicle Health Reports” can be viewed. If any warning lights and error messages are displayed on dashboard panel in the vehicle you are still obliged to act according to advice in the owner's manual.
Thanks to the “Service Scheduling”, the vehicle automatically sends information if service is required. For this purpose, the vehicle reports the technical information on the product and the need for service (e.g., achieved service interval) to the backend server. For some countries it is possible to also generate “Service Scheduling” manually via Manual Appointment in the ŠKODA Connect Portal or vehicle infotainment. The data are sent primarily to the service partner selected by you. Service partner will proactively contact you by preferred communication channel (email, telephone) and agree on appointment with you. In specific cases when the selected service partner is not able to process the leads, data may be forwarded to the other authorised service partner or importer. Due to changes in the authorised service network, you can be asked via ŠKODA Connect Portal and/or mobile application to select a new partner from the updated list. You can deactivate this service, change the preferred communication channel or choose a different service partner at any time via the ŠKODA Connect Portal or mobile application. Depending on the vehicle model, production period and generation of ŠKODA Connect you may be able to use Service Scheduling app in your vehicle infotainment which gives you an overview of the maintenance requirements of your vehicle. You will be shown information as well as yellow and red warning lights for vehicle components of your vehicle. In addition, you can view additional service-relevant information about maintenance events in the app. For the display, we process your vehicle information (e.g. your VIN, your user ID and other status and diagnostic data on the vehicle components) in order to be able to correctly display the service requirements relevant to your vehicle.
Pay to Park
The "Pay to Park" service allows you to find and pay for parking space of your choice in supported cities across Europe. Furthermore, the service informs about prices and opening times. This service can be used via Mobile Application and/or vehicle infotainment. In order to arrange parking for you, the data are transmitted to ŠKODA AUTO and from there to the ŠKODA AUTO authorised search service. The service is provided by a third party and ŠKODA AUTO acts as platform provider for service delivery. Localisation data, technical information on the product, Identification data are being processed by third party. Therefore consent to the legal documents of the third party service is required.
The "Breakdown Call" via the 3-button module in the ceiling of the vehicle can be used to establish a voice connection with the Call Centre operator and report a vehicle breakdown. At the same time, the vehicle automatically sends the current location and vehicle data to the Call Centre. Due to the vehicle data sent, the Call Centre operator gets the necessary information for precise recommendation of what you should do, or if necessary, the operator calls the tow service. If your ŠKODA ID is created and ŠKODA Connect services are activated, the Call Centre operator will also be able to use your contact data stored in ŠKODA ID. For your convenience, the contact data and vehicle data will be forwarded to selected authorized service partner for further professional assistance.
The "Info Call" via the 3-button module in the ceiling of the vehicle can be used to establish a voice connection with the Call Centre operator, who provides information and answers concerning ŠKODA offer, and as well about ŠKODA Connect services as one of the ŠKODA product portfolio.
Automatic Accident Notification
The "Automatic Accident Notification" detects that a traffic accident has occurred below the threshold for activation of the airbags, and asks, if you want to send a call-in case of vehicle failure. If you send a call in the case of failure, the vehicle location data are sent to the Call Centre. Via the voice connection, the Call Centre operator subsequently agrees on further procedures with you and initiates the appropriate action. Upon request, you can get the vehicle towed to the nearest service partner.
Through the "Area Notification" service, you can get a message, if the vehicle leaves or enters a defined area. For this purpose, you can define zones and times when the vehicle must not leave a certain zone or when it must not enter certain zones, on the ŠKODA Connect Portal or in the mobile application. If this function is active, upon crossing the boundary of the area, information is sent to the ŠKODA AUTO data server. As soon as the rule you have set is broken, and the vehicle is located at the defined area or it leaves the defined location, according to the settings, you will receive a message in the Connect Application (Push Message) and/or via email. The driver of the vehicle can deactivate "Area Notification" at any time via the settings in the vehicle and thus prevent you from receiving an area notification. In th case no "Position Notification" will be transmitted to ŠKODA AUTO data servers.
Through the "Speed Notification" function, you can be notified at any time when the vehicle exceeds the set speed threshold. For this purpose, you can set the speed threshold on the ŠKODA Connect Portal or in the mobile application, and decide whether you want to be informed once, upon the first exceeding of the speed threshold, or several times upon recurrence of such exceeding of the speed threshold. If the "Speed Notification" service is activated, a message is sent each time the speed threshold entered on the ŠKODA AUTO data server is exceeded. As soon as the vehicle exceeds the speed threshold, which you have set, you will receive a message on the ŠKODA Connect Portal, in the mobile application (Push Message) and/or by email.
Honk & Flash
Using the "Honk & Flash" service, you can remotely control the warning lights, and horn of the vehicle through the mobile application if you are within the sight range (approximately 500 meters) from the vehicle. Using the "Honk & Flash" service, you can switch the warning lights and horn of the vehicle on and off, as well as display the current blinking and hooting status. In order to ensure that you are within the close circuit from the vehicle, upon activation of the horn and warning lights via the "Honk & Flash" service, the position of your smartphone and position of the vehicle are compared.
Online Auxiliary Heater
The "Online Auxiliary Heater" service allows you to control the heating system via the ŠKODA Connect Portal or mobile application. For example, you can program departure times, so that the heating system automatically switches on and the vehicle is heated up to the desired time. With the "Online Auxiliary Heater" the heating system can be also switched on or off at any time. Due to the safety reasons, you are obliged at first to set a personal identification number (S-PIN) which has to be entered with every change of the "Online Auxiliary Heater" settings.
Online Anti-Theft Alarm
Through the "Online Anti-Theft Alarm" service, you can get information on the ŠKODA Connect Portal, in the mobile application (Push Message) and/or by email about the activation of the Anti-Theft Alarm. At the same time, you will receive information about the reason for the activation and the activation time so you can immediately take corresponding steps.
Lock and Unlock
Using the “Lock and Unlock” service, you can remotely lock or unlock the vehicle through the ŠKODA Connect Portal or the mobile application. To enable this function, your identity has to be verified. The verification can be made by a service partner, who will provide the detailed information, or through the interface if available.
Thanks to "Remote Charging" you can remotely control the charging process of the PHEV vehicle which was plugged to the power socket from anywhere. You see actual state of charge and status of charge plug. Depending on the vehicle model, production period and generation of ŠKODA Connect you may Low temperature warning, which notify you about necessity to pre-heat the battery to deliver optimal range- performace in low external temperatures.
Remote Air Conditioning (formerly known as Climate Control)
The "Remote Air Conditioning" is service for PHEV vehicles. This service brings you the possibility to cool down your vehicle before you get into it. The desired temperature level is set, and air conditioning is activated via the mobile application. You can choose whether the air conditioning shall be activated only when the vehicle is connected to charging station or also in status without plugged charging connector. In addition, windshield heating can be activated.
The "Departure Planner" for the electric vehicles can be programmed and transmitted to the vehicles via mobile application. The vehicle „wakes up” and performs the charging process/pre-trip air conditioning according to customized schedule. The vehicle notifies you via the mobile application about the status. Thanks to this service you will always find a charged vehicle ready for your trip. Please note that this feature is no longer provided in this service package and for new customers is available as part of the Care Connect: IV Remote Services package.
The “Online Personalisation” service allows you to set, save and restore favorite settings within vehicle. All of the settings are synchronized with ŠKODA ID – information is stored in the ŠKODA data servers. This brings the possibility of an easy transfer of settings between different vehicles.
Online System Update
The “Online System Update” enables software updates and software enhancements of infotainment and communication unit. The update process is carried out in three stages: authorisation, downloading and installation. First of all, services have to be activated in the vehicle. Then, you will be asked to accept or cancel (postpone) the download (the pop-up will appear itself). Right after the download, you will be asked to start the installation (a postponement is possible as well). It is highly recommended to perform “Online System Update” while you are not driving and using the vehicle as infotainment and ŠKODA Connect Portal including eCall will not be available nor operational during update process. Once software update is completed, you will be notified about performed update on the vehicle infotainment.
The "Online Ventilation" brings you the possibility to ventilate vehicle's interior for certain amount of time before departure This service is available only for vehicles which are not equipped with auxiliary heater, and it can be controlled via the mobile application.
The “Digital Certificate” service allows you to display an overview of selected vehicle information through ŠKODA Connect Portal. The overview contains e.g., vehicle description, technical specification, its original equipment at the moment of production, mileage and if available also other information shared with ŠKODA AUTO by authorised service partners, such as the service records associated with warranty repairs, non-warranty repairs and regular maintenance. This overview can be generated into a form of PDF certificate, limited up to five times in an hour.
CARE CONNECT: IV REMOTE SERVICES (ONLY FOR FULLY ELECTRIC VEHICLES)
Using the “Departure Planner” service, you can plan your charging and air-conditioning process (heating and cooling). Charging Plan recognizes the vehicle´s location (e.g., Home, Work, Cottage) and after the cable is plugged in it start to follow charging settings. With this service you can use cheap off-peak electricity tariffs by choosing preferred charging times. The second part of the “Departure Planner” is the Air-condition Plan, which ensures that the car is always prepared before ride, with the cabin at the perfect temperature.
The "Climate Control" is a service for fully electric vehicles. This service brings you the possibility to cool down your vehicle before you get into it. The desired temperature level is set, and air conditioning is activated via the mobile application. You can choose whether the air condition shall be activated only when the vehicle is connected to charging station or also in status without plugged charging connector. In addition, windshield heating can be activated.
Thanks to the "Remote Charging" service you can remotely control the charging process of the fully electric vehicle which was plugged to the power socket from anywhere. You see actual state of charge and status of charge plug. Depending on the vehicle model, production period and generation of ŠKODA Connect you may Low temperature warning, which notify you about necessity to pre-heat the battery to deliver optimal range- performace in low external temperatures.
Plug & Charge
Thanks to the new “Plug & Charge” service in your Enyaq iV, you will be able to start charging on public charging stations without the need for any external authorization (RFID card or app). Once you have enabled “Plug & Charge” for your Powerpass subscription, simply activate “Plug & Charge” using the mobile application. From then on, your vehicle will automatically authorize public charging with your Powerpass subscription at compatible “Plug & Charge” charging stations.
The main task of the “Emergency Call” is to provide instant assistance. It is activated automatically after an incident if sensors report a major accident. The vehicle establishes an audio and data connection to a special emergency call center and conveys all the necessary information. A voice call is established, and the customer is looked after until help arrives.
When you need to find some information in the manual, you no longer need to search through the paper version. You can find the “Digital Manual" in the mobile application. In some vehicles it is also available directly in the vehicle infotainment.
Online Data for Travel Assist
The extension called Online data for Travel Assist provides a precise localization within the environment and thus enhances the performance and availability of Travel Assist. In order to make your trip more comfortable and safer, it uses online connection to improve partly automated driving on the roads by using for example following data from vehicles driving the same road before you: location, road topology, lane markings, traffic signs. In order to download information relevant for your trip only, vehicle’s network identifiers and location is sent to our server.
4. Functions on Demand (“FOD”)
The FOD are specific ŠKODA Connect services that can extend the scope of functions of your vehicle as well as bring new possibilities of ŠKODA Connect services for the vehicle. However, please note that we will only activate the option for you to use a particular FOD service via the interface, but the proper functioning may depend on the vehicle equipment of your vehicle and that is not part of this FOD service. The vehicle itself and its equipment are governed exclusively by the terms and conditions in the vehicle order (purchase, leasing or rental contract).
The available FOD services are as follow:
“Laura” is a vehicle voice-controlled digital assistant. With Laura’s help, you can fully focus on your driving while she controls various vehicle functions for you.
This function adds navigation features to your Bolero radio.
Traffic Sign Recognition
This function allows your vehicle to read and display the traffic signs in front of you.
Ambient Lighting – Additional Functions
This function provides new features of ambient lighting as a red warning indication light for open doors or a blinking red light when the child safety lock is triggered.
Ambient Lighting – Additional Colours
This function provides the option to use an additional colour range for LED ambient lighting and extends the palette to 30 attractive dashboard, front-door and footwell lighting options.
High Beam Control
This function provides the feature to activate automatic switching between high and low beams.
The “Smartlink” makes possible for you to access the wide range of services or features described above. You can easily verify the vehicle status and get up-to-date information including current driving data, inclusive statistics (both in retrospect and in real time), journey logs and trip planning. In order to use the digital products, you must have the Smartlink or Smartlink+ system. For more information, please refer to your owner's manual or ask your ŠKODA AUTO partner.
Third Party Services
A detailed specification of the digital products is provided on the website, application, infotainment or other interfaces described below. ŠKODA AUTO will update its digital products from time to time and such updates will be made available to you when they are published.
The rights and obligations connected to the specific digital product apply to you as of the moment you start using the digital product.
Interfaces for digital products
You can access our digital products through multiple interfaces:
- internet portals, websites and webpages,
- mobile applications (e.g., MyŠKODA app),
- vehicle infotainment systems,
- other interfaces, including virtual assistants, chatbots and other systems allowing you to access our digital products.
To simplify matters, we will use the term “interface” in these Terms to refer to all of these interfaces.
The Terms apply to whatever interface you choose to use for the digital products, and therefore, you must comply with them. However, the scope of the digital products and their particular functionalities may differ based on the type of interface, type of vehicle and its equipment, model year or the country concerned.
You may need data connection to be able to use the digital products or some of their functionalities. Also, the digital products are only available for ŠKODA AUTO vehicle infotainments and some of the digital products are only designed for certain types of vehicles, such as hybrid or electric vehicles. Our digital products available through mobile applications can only be used with certain types of mobile devices. You may find the information about compatibility, functionality and interoperability of our digital products in the infotainment or other interface. You can find information about compatibility, functionality and interoperability of the digital products in our mobile applications in your mobile application store (e.g., App Store, Google Play).
Are there any special rights and obligations with regard to a specific interface?
We reserve the right to extend, reduce or modify the scope of the internet portals, websites webpages, and mobile applications, its functions and availability by means of updates.
We also reserve the right to set minimum requirements for each interface and we can change these requirements from time to time. In order to be able to use the digital product, you may need to update your mobile device or computer operating system or a web browser or the interface in general to a newer version.
Which virtual smart voice assistants can be used to control digital products?
Through specific voice commands, you can ask Amazon Alexa and Google Home for selected information about ŠKODA vehicles equipped with supported ŠKODA Connect services.
Contract for the provision of digital products
When accessing digital products, you enter into a contract between you and ŠKODA AUTO under these Terms.
The contract is concluded at the moment ŠKODA AUTO confirms that a digital product you applied for will be provided (e.g., by receiving confirmation via the interface). You can check all the provided information before sending it to us (e.g., by clicking on the order button) and enter into a contract in English or in language of your language preference in the interface. The concluded contract is archived by electronic means and is not accessible to any third parties. We will send you the confirmation of the concluded contract before we start providing the digital products.
ŠKODA ID may be required to use specific digital products.
Please note that you may also have to follow other instructions provided through the interface.
Use of other digital products
How can you sign up for other digital products?
You can sign up for specific digital products only with your ŠKODA ID. Other digital products may require different means of registration or may be available without any registration. Information about how to sign up for a specific digital product is always included in the interface.
When can you start using other digital products?
You can start using our digital products as soon as you receive confirmation that you have successfully signed up for the digital product or as soon as you are able to use the requested digital product.
Are there any restrictions and obligations when using the digital products?
Note that you are subject to certain restrictions and obligations when using the digital products. See the YOUR OTHER RIGHTS AND OBLIGATIONS section below.
Fees and costs for the digital products
Are there any fees or costs for digital products?
Some digital products are provided free of charge, including your ŠKODA ID, while others may be subject to a fee. The current fees, including all taxes and other costs, are always included in the interface.
ŠKODA AUTO may provide you with a price reduction (discount or a special offer) for the digital product. Specific rules and conditions for applying and using such a price reduction will be set out in the specific offer.
How do you pay for digital products?
You can pay the fees for our digital products through the supported interface. Details about each payment method are available through the interface. The invoice for the digital products will be sent to your email.
Some digital products may be subject to auto-renewable subscription. In this case, we will inform you of the ongoing fees and frequency of charges before signing up for the digital product. We will automatically charge you ongoing fees on a regular basis until you choose to cancel it in your ŠKODA ID. We will also send you a notification to your email before each payment is charged.
In case we cannot charge you the ongoing fees, we are entitled to stop providing you with the respective digital product. Before we do so, we will inform you that the payment has not been successful.
User management and user roles
Who can use digital products in a vehicle?
There are three types of users of vehicle as described below. Depending on your vehicle model, model year and its equipment, the vehicle may support user management. Each user is associated with certain rights and obligations with regard to our digital products.
Who is the primary user and what are their rights?
You shall be considered a primary user. As a primary user, you are the sole user of your ŠKODA ID. You have all permissions, and you are entitled to order new digital products and have no limitation in digital products' settings. Also, each vehicle can only be aligned to one primary user. You can transfer the role of a primary user to another user when transferring the vehicle to the new owner.
Who is the guest user and what are their rights?
All other users of the vehicle with ŠKODA ID that are not primary users are considered as guest users (e.g., family members, friends or employees). Guest users may connect with the vehicle via their own ŠKODA ID to easily save or transfer their personalized settings for the same vehicle model.
Guest users can register themselves via the infotainment of the vehicle only. Maximum number of user guests’ profiles in the infotainment is limited. The use of digital product by the guest user is completely dependent on the usage available to you as the primary user. The guest user may have limited access to other available digital products. In general, guest user can access only those digital products available via the infotainment or the vehicle. The guest user cannot have any personal claim for performance against us regarding digital products. Accordingly, we in particular are not obliged to notify the guest user of changes to the digital products.
These Terms shall apply to guest user accordingly.
Who is the anonymous guest and what are their rights?
Anonymous guest is a user that uses the vehicle but doesn’t have or use ŠKODA ID. They have similar permissions as guest user. Digital products may be limited in comparison to guest user's profile with own ŠKODA ID. No one can remove anonymous guest from the user management.
What is the purpose and nature of the user management?
User management and utilization of the user profiles in the infotainment is not considered an integral part of digital products. You as a primary user can track the position of the vehicle and retrieve other information about the vehicle anytime. To prevent this, privacy settings can be changed in the infotainment. Further details are available in the interface.
Please note that any vehicle user can delete the primary and guest user in the vehicle at any time.
Your other rights and obligations
What rights do you have when using the digital products?
You are granted a free, non-exclusive, non-transferable, and non-sublicensable right to use the current version of the digital products in accordance with the provisions of these Terms.
What obligations do you have when using the digital products?
You undertake to ensure that you will not use the digital products in a way that violates these Terms, legal requirements, third party rights or moral standards. This also applies if you grant third parties’ access to the digital products.
When using the digital products, copyright, name and trademark rights as well as our other rights and third parties’ rights (in particular personal rights) must be respected. You may not use the interface in a way that violates these Terms. You must not misuse the interface in any way; in particular, you may not integrate the interface such as application, website or infotainment or its parts of the interface with other applications, websites or any software, whether private or commercial, or distribute them commercially.
You may use the digital products while driving only if it won’t distract you from what is happening on the road and only if legal requirements for road traffic are observed. You are aware that while using the digital products you are always obliged to pay attention to driving and you bear full responsibility for traffic safety.
If a third party (e.g., your family member or your employee) has access to the interface, you must take suitable steps (e.g., obtain that third party's consent) to ensure that their access to the digital products does not infringe their third party rights. Note that you may get access to information about the third party’s activities and therefore (indirectly) get access to their personal data (user conduct, last parking location, etc.).
You use digital products at your own risk, unless expressly stated otherwise in the interface.
What are the consequences of violating these Terms?
If you violate any of the obligations in these Terms or applicable law, you will be liable for the reimbursement of all damage suffered by us, and you undertake to release us from any claims of third parties arising from such violations. We can also limit or restrict your access to the digital products in that case.
ŠKODA AUTO’s rights, responsibilities, and limitation of liability
What rights do we have when providing the digital products?
Since we are continually refining the content and scope of our digital products, their functions, interoperability and availability may change in the future to provide you with the best user experience and comfort when using our digital products. Digital products or their functionalities may be either extended or restricted. You are not entitled to retain a specific scope of digital product or function.
We also reserve the right to pilot for a limited period of time and/or for specific market(s) and/or for a specific group of customers new features, functions, interfaces or products related to services, without any notice.
How is our responsibility limited?
We are not responsible for:
a)ensuring that the data, content and information provided by us or by third parties for the digital products is up to date, correct, accurate, complete and/or of good quality. We will not check or modify such data, content and information.
b)any damage incurred if you have selected an unsuitable password or have not kept the password safe in violation of these Terms, or any damage or losses caused by a third party to whom you have granted access to the digital products.
c)any damage incurred as a result of improper or incorrect use of the digital products. This applies particularly if you are driving and are distracted from the traffic situation while driving as a result of using the digital products and this leads to an accident.
d)any damage that has been incurred due to a difference between display of warnings and messages on the interfaces, or difference between the interfaces and actual traffic or other situation.
e)continuous and uninterrupted availability of the digital products or interfaces or their compatibility with your software or hardware systems. In cases of unavailability, neither us nor third parties shall be liable for any direct or indirect damages resulting from the inability to connect to your ŠKODA ID or the inability to use the digital products.
f)any damage incurred as result of a malfunction, unavailability or insufficient data connection.
Is our liability for damages limited?
Even though we are both obliged to prevent damage caused to the other party, such damage may occur. In that case, note that there are certain situations where we cannot be liable for damages caused to you.
We will not be liable for any server outages of a technical nature caused through no fault of our own. We will make reasonable efforts to ensure that digital products are available again as soon as possible in such case.
We are liable according to legal requirements for damage to life, body or health, which results from a culpable breach of obligation by us. We are also liable for intentional harm and gross negligence in accordance with digital product liability legislation and for warranties or assurances expressly granted by us.
We may otherwise be held liable for simple negligence only in relation to digital products which are paid for and only if there is a violation of essential contractual obligations, i.e., obligations whose fulfilment is essential for the due and proper fulfilment of the contract, and upon which the user may reasonably rely. In these cases, claims for compensation will be limited in sum to providing compensation for foreseeable, direct damages that typically arise due to the nature of the contract. We do not assume liability for incidental damages (including loss of profit).
Furthermore, we are liable in accordance with the following provisions:
a)If legal requirements call for us to pay for damages caused as a result of slight negligence, we will only be liable to a limited extent: we will only be liable if we have breached one of our essential contractual obligations. This liability will also be limited to damages which are foreseeable and typical at the time the contract is concluded.
b)Independent of culpability of ŠKODA AUTO, possible liability due to fraudulent concealment of a fault, due to the assumption of a warranty or in accordance with product liability law remains unaffected.
c)Personal liability of our legal representatives, vicarious agents and employees for damage caused by them through ordinary negligence is excluded. For damage and losses caused by these persons through gross negligence, with the exception of our legal representatives and managers, the limitations of liability in this section governing such situations for ŠKODA AUTO apply.
Are there any warranties with regard to the digital products?
We will try to operate our digital products smoothly. However, note that we cannot guarantee the fault-free operation of our digital products at all times, and we give no warranty or guarantee as to the functionalities of the digital products.
Notwithstanding the abovementioned, you have the right to claim the defective performance of the digital products. In this case, file a claim through the interface (website or application) or email us on firstname.lastname@example.org. We will inform you that we have received your claim. Your warranty claim will be handled within 30 days as of the moment you file the claim.
What rights do you have in case of defective performance?
If your claim was justified and the digital product is defective, you have certain rights from defective performance. We can provide you with a non-defective digital product. We can also provide you a discount from the price of a defective digital product, however, this only applies when the defective digital product is not provided free of charge.
In case of a material breach of contract by us, you can withdraw from the contract. If any invoice has a defect, we will provide you with a new invoice.
If ŠKODA AUTO proves that the defective performance was caused by inadequate technical or software equipment from your side or by lack of data connection for accessing or using the digital products, we are not obliged to prove, in case of a dispute, that the digital products are without defect (in such cases, you will bear the burden of proof that the digital products have the defects you claim). You are obliged to provide ŠKODA AUTO all necessary assistance and information about your technical or software equipment you used for the digital products in case you claim the defective performance.
How do we use your personal data?
If you want to know more about how we collect and use your personal data, you can learn more from our Privacy Notice.
You agree that ŠKODA AUTO owns all rights, in particular rights of use, to any other data, in particular technical data which either have no personal reference or from which personal references have been removed (anonymized data).
Permanent transfer of the vehicle
How should you proceed when selling the vehicle?
Some of the digital products may be linked to one specific vehicle and cannot be transferred from one vehicle to another. When selling the vehicle or transferring it to a third party ("Buyer") on a permanent basis, you are required to delete your personal data from the vehicle infotainment, remove your hardware (including your SIM card) from the vehicle unless you want to transfer the hardware with the vehicle, and delete the vehicle from you ŠKODA ID. If you fail to do so, we will not be liable for any loss or damage that you in this connection.
When can the Buyer use the digital products in the vehicle?
The Buyer can use the digital products in the vehicle once they have created their ŠKODA ID and activated the digital product, where necessary. Use of such digital products is subject to a contract between the Buyer and us.
The effectiveness of the transfer of the contract regarding the use of digital products is subject to approval by us, which may only be refused for a good reason related to the person of the future Buyer. The confirmation of order of digital product is considered as our consent to the transfer of the contract regarding the use of digital products.
Termination of the provision of the digital products
Under what circumstances can you stop receiving digital products?
If your ŠKODA ID is used for the fulfilment of existing contractual obligations (e.g., for the digital products that are not free of charge), the deletion of your ŠKODA ID can only be carried out after the end of the duration of the contract for this digital product (if using several digital products, only after the expiry of the longest contract).
In case of the digital products that are subject to a one-time fee, we stop providing you with them once a term that the digital products have been prepaid for ends. In the case of ordering the ŠKODA Connect services for more than 1 year, you may terminate the contract with a 3 month termination period beginning on the first day of the following calendar month. The right of extraordinary termination remains in any case unaffected.
In case of digital products that are subject to ongoing fees, we stop providing you with such digital products once you terminate the ongoing payments and the prepaid period for the particular digital product ends.
Do you have the right to cancel the contract within the period of 14 days?
You have the right to cancel the contract concerning a specific digital product within 14 days as of you sing up for the digital product. You expressly request that we start providing this digital product before the period of 14 day expires.
In order to exercise your right of cancellation within the cancellation period, you must send your notification prior to expiry of the cancellation period. If you want to cancel the contract, you can use our Cancellation form or cancel the contract through the interface.
Note that if you cancel the contract within 14 days, the proportionate fee for the digital product corresponding to the performance provided until the time of withdrawal from the contract will be charged.
Note, that you are not allowed to cancel contract or the provision of specific digital product according to previous paragraph due to unavailability, inaccuracy or lack of support for services, functions, interfaces or products in beta testing.
Under what circumstances can we stop providing digital products?
We can delete your ŠKODA ID or stop providing a specific digital product that is provided free of charge at any time by declaring this to you (in writing, e.g., by email).
In case of digital products that are not provided free of charge, we can terminate the contract at any time by declaring this to you (in writing, e.g., by email) and we stop providing the digital products once a term that the digital products have been prepaid for ends. We may also terminate the contract before the end of the prepaid period with a 3 month termination period beginning on the first day of the following calendar month after we declare this to you, especially due to cease of provision of the specific digital product. The right of extraordinary termination remains in any case unaffected.
We are entitled to terminate the contract or the provision of a specific digital product with immediate effect if you violate these Terms or applicable law when using the particular digital product.
Under what circumstances can we transfer the contract?
ŠKODA AUTO reserves the right to transfer the contract regarding the use of digital products (without changing the contractual provisions in any other way) to another company within the ŠKODA AUTO Group. You already provide ŠKODA AUTO with you consent for this purpose. If ŠKODA AUTO does transfer your contract, it will notify you in writing and in good time. If you are a consumer, ŠKODA AUTO is not allowed to transfer the contract if it may lead to a deterioration of your legal position.
Changes to the Terms
When can we change these Terms?
We reserve the right to make changes to these Terms without providing any reason to you and only with future effect. We will inform you about such changes via the interface.
In case of substantial changes to these Terms, you will be entitled to terminate the contract without providing any reason. You are entitled to reimbursement of the fee associated with the digital product in case you terminate the contract or the provision of a particular digital product according to this paragraph and the contract or the provision of a particular digital product ends before your prepaid period for a specific digital product. In this case, we will refund the fee in the amount corresponding to the proportionate fee for a digital product that is prepaid but will not be provided due to the termination of the contract or the termination of the provision of the digital product.
Other provisions you should know
The vehicle itself and its equipment are governed exclusively by the terms and conditions in the vehicle order (purchase, leasing or rental contract).
If you are a consumer, ŠKODA AUTO is only able to take legal action against you before the court responsible for the area in which you have your domicile or normal place of residence. You are able to take legal action against ŠKODA AUTO at the court responsible for the area in which we have our domicile or registered seat or in any other legally approved jurisdiction.
In accordance with the provisions of Regulation (EU) No 524/2014 of the European Parliament and of the Council of 21 May 2013, you are entitled to use the out-of-court resolution of disputes concerning contractual obligations arising from the contract for digital products concluded between you as a resident of the EU and ŠKODA AUTO established in the EU through the intervention of an ADR entity listed in Article 20 (2) of Directive 2013/11/EU and using the platform for Online Dispute Resolution. This platform is available under https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2.
If your domicile or normal place of residence is in the Czech Republic, the Czech Trade Inspection Authority has jurisdiction over the out-of-court resolution of disputes concerning contractual obligations arising from contracts concerning digital products. You can contact this authority via its website https://coi.cz/en/ or https://www.coi.cz/en/information-about-adr/.
ŠKODA AUTO has adopted and adheres to its code of conduct available on the website.
For any disputes resulting from or in relation to the digital products and these Terms, the law of the Czech Republic will apply exclusively; the United Nations Convention on Contracts for the International Sale of Goods (CISG) will not apply. However, if you are a consumer, the law of a country that is more favorable for you and in which your domicile or normal place of residence was located when the contract was concluded will apply.
If you are not a consumer, the sole place of jurisdiction for all claims resulting from and relating to the contract regarding the use of the digital products and in relation to it is the general court with jurisdiction in the area in which ŠKODA AUTO has its registered seat.
If any of the individual provisions of these Terms are invalid or become invalid, the validity of the remaining provisions will not be affected. The invalid provisions will be replaced by provisions coming as close as possible to the commercial purpose of the original provisions and preserving the interests of both parties.
Cancellation form template
If you want to cancel the contract or the provision of digital product, please complete this form and send it to the Customer service.
I/we(*) as a natural person (consumer) hereby cancel the contract for purchase of digital service ________________________ (with the exception of emergency call services)
for the vehicle with VIN (Vehicle Identification Number) (**):
Customer's number (***):
Customer's email address stated in the ŠKODA user profile (***):
Customer's signature (only if a hard copy is sent):
Reason for cancellation:
(*) Delete as applicable.
(**) You can find the VIN on the bottom edge of the windscreen and in the vehicle registration documents.
(***) Available on ŠKODA Connect Portal, User profile.