ACCESSIBILITY STATEMENT

1. Introduction This document explains the accessibility features of our SEAT ID / CUPRA ID. Our goal is to ensure an inclusive user experience, in line with accessibility standards and applicable legislation. SEAT ID / CUPRA ID is your personalized digital account that gives you access to the connected services of SEAT and CUPRA. It provides a unified login to the vehicle’s digital features as well as to the MySEAT or MyCUPRA web and mobile applications. An active SEAT ID / CUPRA ID account is required to access and use SEAT / CUPRA connected services. With your SEAT ID / CUPRA ID, you can manage your personal profile, link your account to a specific vehicle, activate and use SEAT / CUPRA connected services.
Our SEAT ID / CUPRA ID follows the WCAG 2.0/2.2 "AA" level guidelines and “ETSI EN 301 549 - V3.2.1”.

2. Measures to make the SEAT ID / CUPRA ID more accessible We design SEAT ID and CUPRA ID digital interfaces to ensure that essential information is easy to identify and accessible to all users:

• Alternative text for visuals: images, icons, and other visual elements include descriptive alt text to support users with visual impairments.
• Color and contrast: we apply high contrast color schemes between text and background to maintain readability across all platforms.
• Responsive design: our interfaces automatically adapt to different screen sizes and orientations, ensuring a seamless experience on any device.

We also strive to make all content clear and easy to understand:

• Structured information: headings, labels, and sections are clearly defined to help users navigate efficiently.
• Clear language: we use straightforward and concise language to ensure that information is communicated clearly.
• Support for corrections: when users make a mistake, we provide clear guidance to help them resolve it. We regularly test our digital services to ensure they work reliably across various devices, browsers, and assistive technologies.

3. Third-Party Content When we use components or content from other companies (like social media platforms, or service providers), we may not be able to resolve all accessibility issues, as we do not control these services.
Accessibility information for the abovementioned services from third-party providers can be found in the relevant accessibility statements on their respective websites.

4. Comments and how to contact us If you detect accessibility barriers or wish to request information in an accessible format, you can contact us:
SEAT: customercare@seat.es
CUPRA: customercare@cupraofficial.com

To help us assist you better, please include "Accessibility" in the email subject line. If possible, also provide a screenshot or describe the specific part of the app or website. Please, also tell us what technology you are using (like your device model, or any assistive technology).

We welcome your comments and suggestions.