A. Scope of the privacy policy

In this Privacy Policy, we are informing you about the processing of your personal data by AUDI AG, Auto-Union-Straße 1, 85057 Ingolstadt, Deutschland / Germany ("We", or “Audi”) in connection with the myAudi portal and the Audi ID.

Audi manufactures vehicles that communicate in certain countries with the Audi IT system or over the Internet with servers of service providers by means of a cellular communication unit (pre-installed or provided by the user). Subject to availability, Audi provides information and control services for your vehicle on the IT system (" Audi connect Services"). Please note that not all Services may be available for your vehicle or in your country.

The myAudi App and the myAudi Portal are parts of the myAudi system world (hereinafter “myAudi”), which allows you to use personalized Audi connect Services and other applications by Audi (hereinafter “Services”) related to your vehicle. Separate privacy notes may apply to the use of Audi Connect Services in the vehicle as well as to other websites beyond the myAudi Portal or other data processing of Audi (e.g. www.audi.com/connect).

General information on the processing of personal data at Audi can be found on our website https://www.audi.co.uk/legal-pages/legal-and-privacy.html .

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

B. General Information

I. Who is the controller for the processing?

The controller for the processing activities within the meaning of Art. 4(7) GDPR - as described below in section C - is the AUDI AG, Auto-Union-Straße 1, 85057 Ingolstadt, Deutschland / Germany . With regards to particular processing activities, Audi is a joint controller together with the respective operator of a myAudiShop (see list of importers in Annex A, hereinafter “Shop Operator”), or with the J.P. Morgan Mobility Payments Solutions S.A. (161, Rue du Kiem, L-8030 Strassen, Luxembourg (hereinafter “ Electronic Money Institution (EMI)”), acting as a payment service provider. Information on whether Audi is the only controller or a joint controller together with the Shop Operator or EMI for a specific processing activity can be found in section D. For more information about how EMI processes your payment data, please contact the following: dataprotection@jpmmps.com .

II. Who can I contact?

If you want to assert your data protection rights, please use the contact options on www.audi.de/betroffenenrechte

On this page, you will find further information on how you can assert your data protection rights. You can also contact us by post at the following address:

AUDI AG, DSGVO-Betroffenenrechte / GDPR Data Protection Rights, Auto-Union-Straße 1, 85057 Ingolstadt, Deutschland / Germany.

If you want to assert your data protection rights against the Shop Operators, please use the contact options which can be found in Annex A relating to the regional Shop Operators.

If you want to assert your data protection rights against EMI, please use this contact option: dataprotection@jpmmps.com.

If you have general questions about this privacy policy or about the processing of your personal data by Audi, please use the following contact options:

Audi Kundenbetreuung Deutschland, Postfach 10 04 57, 85045 Ingolstadt / Germany
E-Mail: kundenbetreuung@audi.de

III. Contact details of the data protection officer

If you have concerns about data protection, you can also contact our company data protection officer:

AUDI AG, Datenschutzbeauftragter / Data Protection Officer, Auto-Union-Strasse 1, 85045 Ingolstadt, Deutschland / Germany

E-mail: datenschutz@audi.de

IV. Which rights do I have?

Depending on your jurisdiction, as the data subject, you may be entitled to the following data protection rights::

1. Access

You have the right to obtain information on the data stored concerning you at Audi and the scope of data processing and data transfer performed by Audi, and to obtain a copy of the personal data stored concerning you.

2. Rectification

You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you as well as the completion of incomplete personal data stored concerning you at Audi.

3. Erasure

You have the right to obtain the erasure of the personal data concerning you stored at Audi without undue delay if the statutory requirements are met.

This may be the case, in particular, if

Your personal data are no longer necessary in relation to the purposes for which they were collected;
The sole legal ground for the processing was your consent and you have withdrawn it;
You have objected to the processing based on the legal ground of a balancing of interests on grounds relating to your particular situation and We cannot prove that there are overriding legitimate grounds for the processing;
Your personal data have been unlawfully processed; or
Your personal data have to be erased for compliance with a legal obligation.

If We have shared your data with third parties, We will inform them about the erasure, insofar as required by law.

Please note that your right to erasure is subject to restrictions. For example, We are no required or allowed to delete data that We are still obligated to retain due to statutory retention periods. Similarly, data that We need for the establishment, exercise or defence of legal claims are excluded from your right of erasure.

4. Restriction of processing

You have the right to obtain, under certain conditions, restriction of processing (i.e. the marking of stored personal data in order to restrict their future processing). The requirements are:

The accuracy of your personal data is contested and Audi must verify the accuracy of your personal data;
The processing is unlawful, but you oppose the erasure of the personal data and instead request the restriction of the use of the personal data;
Audi no longer needs your personal data for the purposes of processing, but you require the data for the establishment, exercise or defence of legal claims.
You have objected to the processing and the verification is pending whether the legitimate grounds of Audi override yours.

In the event of a restriction of the processing, such data will be marked accordingly and will be – except for their storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

5. Data portability

To the extent that We automatically process your personal data provided to us based on your consent or a contract with you (including your employment contract), you have the right to receive the data in a structured, commonly used and machine-readable format and to transfer those data to another controller without hindrance from Audi. You also have the right to have the personal data transferred directly from Audi to another controller where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

6. Objection

If We process your personal data on the basis of legitimate interests or in the public interest, you have the right to object to the processing of your personal data on grounds relating to your particular situation. In addition, you have an unrestricted right to object if We process your data for our direct marketing purposes. Please see our separate note in the "Information on your right to object" section.

In certain cases, We also grant you, beyond the privacy settings, an additional unlimited right to object within the scope of the balancing of interests. We will inform you about this in connection with the respective feature or Service.

7. Withdrawal of consent

If you have given consent to the processing of your personal data, you may withdraw it at any time. Please note that the withdrawal shall only be effective for the future. Processing that occurred before the withdrawal shall not be affected.

8. Complaint

In addition, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is unlawful. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy. The address of the data protection supervisory authority responsible for Audi is:

Bayerisches Landesamt für Datenschutzaufsicht
Promenade 18
91522 Ansbach
Deutschland / Germany

9. Information on your right to object

a) Right to object on grounds relating to your particular situation

You have the right to object to the processing of your personal data on grounds relating to your particular situation. The prerequisite for this is that the data processing takes place in the public interest or on the basis of a balancing of interests. This also applies for any profiling. Insofar as We base the processing of your personal data on a balancing of interests, We generally assume that compelling legitimate grounds can be demonstrated, but We will, of course, examine each individual case. In the event of an objection, We will no longer process your personal data.

Unless,

We can demonstrate compelling legitimate grounds for the processing of such data which override your interests, rights and freedoms or
Your personal data are used for the establishment, exercise or defence of legal claims.

b) Objection to the processing of your data for our direct marketing purposes

Where We process your personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing. If you object to the processing for direct marketing purposes, We will no longer process your personal data for such purposes.

c) Objection to the processing of your data for product improvement and general customer analysis

As part of the balancing of interests, We grant you a separate right of objection with regard to the processing of your personal data for product improvement and general customer analysis.

If you object to the processing for the purpose of product improvement and/or general customer analysis, We will no longer process your personal data for these purposes. Purely statistical evaluations of aggregated or otherwise anonymous data remain unaffected by this.

d) Exercise of the right to object

The objection can be exercised in any form and should preferably be addressed to the contact details listed in section A. II.

V. Which data do We process for which purposes and which legal bases apply?

We process your personal data in myAudi in accordance with the provisions of the General Data Protection Regulation (“GDPR”) and the German Federal Data Protection Act (Bundesdatenschutzgesetz, “ BDSG”) and other local law for various purposes. The specific data and purposes of data processing are primarily based on the myAudi features Services used. Please note that not all listed myAudi services may be available in your country. In addition, We may process your personal data based on the following legal grounds for the following purposes:

Purpose	Legal grounds	Legitimate interest in the balancing of interests
Support of law enforcement authorities in cases of vehicle theft by tracing of vehicles and vehicle parts based on the VIN	Public interest (Art. 6(1)(e) GDPR)
Prevention of fraud and money laundering	Compliance with our legal obligations (Art. 6(1)(c) GDPR), Legitimate interest (Art. 6(1)(f) GDPR)	Fulfilment of legal and regulatory requirements
Prevention, combat and investigation of financing of terrorism and asset threatening crimes, comparisons with European and international anti-terror lists	Compliance with our legal obligations (Art. 6(1)(c) GDPR), Legitimate interest (Art. 6(1)(f) GDPR)	Fulfilment of legal and regulatory requirements
Fulfilment of control and reporting obligations under applicable tax law, archiving of data	Compliance with our legal obligations (Art. 6(1)(c) GDPR), Legitimate interest (Art. 6(1)(f) GDPR)	Fulfilment of legal and regulatory requirements
Disclosure within the scope of administrative/judicial measures for the purposes of evidence, prosecution and enforcement of civil law claims	Compliance with our legal obligations (Art. 6(1)(c) GDPR), Legitimate interest (Art. 6(1)(f) GDPR)	Fulfilment of legal and regulatory requirements
Accounting and tax evaluation of operational performances	Performance of a contract (Art. 6 (1)(b) GDPR), Legitimate interest (Art. 6(1)(f) GDPR), Compliance with our legal obligations (Art. 6(1)(c) GDPR)	Fulfilment of legal and regulatory requirements
Audits and special audits, internal investigations	Legitimate interest (Art. 6 (1)(f) GDPR)	Review and compliance with contractual and legal obligations by Audi, its employees and distribution partners, suppliers, etc., if necessary by using the vehicle identification number
Statistical evaluations for management control, cost finding and controlling	Legitimate interest (Art. 6 (1)(f) GDPR)	We have a legitimate interest in carrying out evaluations for the management of our business processes and cost control on the basis of the analysis of sales and order data according to the model sales channel, order status, analysis of requested versions and equipment, reporting on business indicators, if necessary by using the vehicle identification number.
Enforcement of legal claims and defence in legal disputes	Legitimate interest (Art. 6 (1)(f) GDPR)	We have a legitimate interest in the establishment, exercise or defence of legal claims.

Insofar as We process further data for other purposes or based on another legal basis, We will state this separately with the respective legal basis in the notes in sections C and D.

VI. Who receives my data?

Within Audi, those entities receive your data that they need to fulfil our contractual and statutory obligations and to safeguard our legitimate interests. Our service providers (so-called processors) that We utilise and engage may also receive data for these purposes. We will generally share your personal data with third parties only if this is necessary for the performance of the contract, if We or the third party have a legitimate interest in the disclosure, or if you have given your consent. In addition, data may be shared with third parties (including investigative or security authorities) to the extent We should be required to do so by law or by enforceable regulatory or judicial orders. Details of the processors We use and the other recipients who receive personal data are included in the following section B. VI. 1. . Due to the size and complexity of data processing by Audi, it is not possible to list each recipient of your personal data individually in this privacy policy, which is why generally only categories of recipients are specified.

1. Processors

Service providers which are used and act on behalf of Audi (so called processors) may receive data for the following purposes. We utilise processors of the following categories for the provision of specific services, who support us in the execution of our business processes. Specifically, this includes undertakings in the following categories:

Tracking service providers (see “Cookies and user tracking”)
Web agencies
Hosting providers

2. Third parties

Third parties may receive data for the purposes set out in section A. V.

If We share your data with additional processors or third parties within the framework of individual Services, We will inform you in the Service starting in sections C. I. and II. or in section B. VI. 3.

3. Is data transferred to a third country?

A transfer of data to third countries (i.e. countries that are neither members of the European Union nor of the European Economic Area) may take place, to the extent this is required for the provision of Services to you, is required by law, or you have given us your consent. In addition, We may also share your personal data with processors in third countries.

Please note that not all third countries have a level of data protection recognised as adequate by the European Commission. For data transfers to third countries where there is no adequate level of data protection, We ensure that, prior to disclosure, the recipient has either an adequate level of data protection (e.g. adequacy decision of the EU Commission or agreement of so-called EU Standard Contractual Clauses of the European Union with the recipient) , or We have obtained express consent from our users.

You can obtain a copy from us of the specific applicable or agreed rules to ensure the adequate level of data protection. Please use the information in the Contact section for this purpose.

Details of data transfers to third countries, where relevant, are given in this section or in section C. with regards to individual Services.

VII. How long will my data be stored?

We store your data as long as it is necessary for the provision of our services to you or We have a legitimate interest in the further storage, in particular for reasons of troubleshooting.

In addition, We are subject to various retention and documentation obligations, which result, inter alia, from the German Commercial Code ( Handelsgesetzbuch, “HGB”) and the German Tax Code (Abgabenordnung, “AO”). The periods specified therefore for retention and documentation are up to ten years. Finally, the storage period is also assessed according to the statutory limitation periods, which can be up to thirty years, for example, according to Sections 195 et seqq. of the German Civil Code ( Bürgerliches Gesetzbuch, “BGB”), with the regular period of limitation being three years.

Under certain circumstances, your data may also need to be retained for a longer period of time, such as when a so-called legal hold or litigation hold (i.e. a prohibition of data deletion for the duration of the proceedings) is ordered in connection with administrative or judicial proceedings.

To the extent further details are possible, you will find further information on retention obligations in section C with regards to individual Services.

C. Processing for which Audi is the only controller

I. Services in myAudi

Access to the website

In principle, you can access the website https://my.audi.com (“website”) without providing any personal data. However, the use of certain services requires registration on the myAudi portal or myAudi app with the Audi ID and the provision of personal data. In addition, we process your personal data if you contact us via the website. Information on the processing of personal data in connection with your Audi ID can be found in section 3 and in connection with the myAudi portal from section 4. Each time you use the website, your Internet browser automatically transfers certain information that we store in so-called log files. In particular, the following information is transferred automatically:

IP address (Internet protocol address) of the device from which the online offering is accessed
Internet address of the website from which the online offering was accessed (so-called origin or referrer URL)
Name of the service provider via which the online offering is accessed
Name of the files or information retrieved
Date, time and duration of retrieval
Volume of data transferred
Operating system and information on the Internet browser used, including installed add-ons (e.g. for the Flash Player)
http status code (e.g. “request successful” or “requested file not found”)

The above data is stored in the log files without your complete IP address so that no connection to your IP address is possible.

We process your personal data for accessing and using the website based on the following legal bases and for the following purposes:

Purpose	Legal bases	Legitimate interest in the balancing of interests
Provision of the website for the general public and for the purpose of contact options for customers and prospective customers	Performance of a contract (Art. 6(1)(b) GDPR), Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in the provision of a website, including to unregistered users, in order to provide general information about our company.
Collection of statistical information on the use of the website (so-called web analysis)	Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in receiving information on the use of the website, in particular to improve our offering.
Identification of disruptions and maintaining system security, including detection and tracking of inadmissible access attempts and access to our web servers	Compliance with our legal obligations in the area of data security (Art. 6(1)(c) GDPR) and Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in eliminating disruptions, maintaining system security and detecting and tracking inadmissible access and access attempts.
Sending product and service information	Performance of a contract (Art. 6(1)(b) GDPR), or Consent (Art. 6(1)(a) GDPR)
myAudi profile image display in myAudi account and vehicle	Consent (Art. 6(1)(a) GDPR)

Special features in the myAudi portal and Audi connect services:

Registration of an Audi ID by providing your email address, password and other personal data (such as contact details) is required to access specific services in the myAudi portal and in the myAudi app. The use of services in the myAudi portal and the myAudi app is only possible after login with the Audi ID. We process the personal data that you provide during registration or during the use of the features and Audi connect services in the myAudi portal. Further information on the processing of your personal data in connection with individual services can be found in section.

We process your personal data in connection with the services in myAudi and the Audi connect services for the provision of different services and features for logged-in users, e.g. provision of content or Audi connect services, always on the legal basis of performing a contract according to Art. 6(1)(b) GDPR, unless stated otherwise in the following sectionsand in the section II..

In addition to section A. VII., Audi stores the log files with personal data for 7 days to identify malfunctions and for security reasons (e.g. for investigating attack attempts), and then deletes them. Log files whose further retention is required for evidentiary purposes are exempt from deletion until the final clarification of the respective incident.

Data processing as part of customer service

For support purposes and to provide you with answers regarding your queries, we process the following personal information: salutation, surname, name and country of residence, language and user name (email address you used for the myAudi registration process). Furthermore, to provide you with a comprehensive answer to your queries (e.g. in the case of vehicle-related complaints), we also require the vehicle identification number (VIN). Depending on your query, further personal information may be necessary, e.g. your Audi ID, screenshots of error messages or position-related data. Without this data we cannot provide you with comprehensive answers.

The processing of all information is voluntary. This includes for exampleyour address, telephone number, place of birth, date of birth, nickname, profile picture, academic degree/title, billing address and nationality.

In connection with providing customer support services, we process the personal data you provided on the following legal bases: performance of a contract or performance of pre-contractual measures, where these are necessary (Art. 6(1)(b) GDPR). Processing is carried out for the purpose of service provision.

We engage data processors to provide these support services.. The place of data processing is within the European Union.

Your personal data will be deleted as soon as their information is no longer required to fulfil the purpose, at the latest after 5 years, if no other statutory retention and documentation obligations apply.

Audi ID

With the creation of an Audi ID account you automatically have access to the myAudi system world. The Audi ID is also a single-sign-on (“SSO”) solution for Audi services and third-party services outside of the myAudi system world (hereinafter collectively called “services”). This means you can access a variety of services in the digital world of Audi with just the one account.

Audi ID account and myAudi

In order to register and create the Audi ID, you only need to provide the personal data technically required for creating the Audi ID. This includes the following mandatory data fields: user name (your email address), password, salutation, surname, first name, country and language. Without this data we will have to refuse access to the myAudi system world, or we may have to terminate an existing myAudi agreement.

All other information for completing your profile is voluntary and not required to create the Audi ID or to access the myAudi system world. This information is only stored for the future provision and use of additional myAudi applications, Audi connect services or other services. The optional data includes: address, telephone number, place of birth, date of birth, nickname, profile picture, academic degree/title, billing address and nationality.

You can change or adjust all data at any time under “Account” and then under “Account settings” (myAudi portal) or under “Settings” and then under “Account settings” (myAudi app). The exception to this is the user name and the country/language combination of the registration.

We process the personal data you provided on the following legal bases when you register and create your Audi ID profile: performance of a contract or performance of pre-contractual measures, where these are necessary (Art. 6(1)(b) GDPR). Processing is carried out for the purpose of providing an SSO solution for myAudi and other services (see section b)

We use the following processors for the Audi ID:

Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg for operating and hosting Audi ID
Amazon Web Services Ireland Limited, One Burlington Plaza, Burlington Road, Dublin 4, Ireland for storing data. Storage takes place on cloud servers in Ireland

Use of the Audi ID for other services (SSO solution)

At your request, services can be linked with the central Audi ID and the personal data you have provided in this context will be shared with the respective service. The service must offer login via Audi ID. If this is the case, you do not need to re-register. You can use the data provided during the initial registration and, if applicable, the data provided during the administration of your profile.

In order to use the Audi ID for third-party services, you need to confirm a so-called access authorisation prior to the use of the respective service of that third party. The access authorisation form states which data fields the third-party service needs to access. The type and extent of personal data that is transferred to a third-party service is based on what is necessary for the performance of the service. Mandatory data fields are marked as such in the access authorisation form. We transfer the data for performing a contract (Art. 6(1)(b) GDPR) between you and the third party for the purpose of providing the service. You can view and adjust any access authorisation on the account page under “Connected applications” (e.g. withdraw access).

Depending on your access authorisation, we transfer your data to the following providers of connected services:

Audi France Portal (AUDI France, 11 avenue de Boursonne, 02601 Villers Cotterêts, France)
Audi Shopping World (Audi Sport GmbH, NSU-Straße 24 – 32, 74172 Neckarsulm and Auto Union GmbH, Auto Union Str. 1, 85045 Ingolstadt, Germany
Volkswagen Group España Distribución S.A. Parque de Negocios Mas Blau II, Edificio Landscape – C/de la Selva 22, 08820 El Prat de Llobregat (Barcelona), Spain)

We store changes to the data that you make when using services in the Audi ID and also forward such changes to data within the Audi ID to the linked services. This enables central data administration via the Audi ID. If a service requires data that you have not yet entered in the course of optional data input for the Audi ID, this information is additionally requested for the first time directly at the beginning of the service.

Account settings

We process nickname, first name, surname, date of birth, email address, address and telephone number (country-specific optional) within the myAudi portal and the myAudi app. This is required to use certain applications and Audi connect services in your vehicle. You can add a vehicle in the myAudi portal and myAudi app by entering and storing your vehicle identification number (VIN).

Key user verification

In connection with the key user verification of your Audi and the conclusion of the key user contract, we will process name, personal or professional contact details (address, and if applicable, telephone number or email), date of birth, place of birth during the verification of the key user and the conclusion of the key user contract. Provided that you select mobile phone for verification of the key user, Audi will, in compliance with statutory requirements, call or send you text messages (SMS) to the telephone number provided for the purpose of verifying your identity. We will send you an email if you chose verification by email. If you select an Audi partner for verification, the Audi partner you selected will receive one-time access to your data so that they can perform verification. If you select Support for verification, they will have one-time access to your data so that they can perform verification.

Vehicle management/vehicle information

Enter your vehicle identification number to create your vehicle in the myAudi app or on the myAudi portal and display the equipment features of your vehicle. When you do this, the myAudi app or the myAudi portal sends us the vehicle identification number that you have entered to retrieve the relevant details of your equipment from our IT systems. This data is required in order to use certain applications and Audi connect services in your vehicle or to use “Vehicle management” in the myAudi app or on the myAudi portal. You can also edit personal vehicle details in the “Vehicle management” section, for example to create a custom vehicle name, to enter your mileage, to view a vehicle licence plate, for your first registration and for a purchase price. To add a vehicle in the myAudi app and on the myAudi portal, enter and save your vehicle identification number. When using “Vehicle management”, the technical equipment details of your vehicle and the vehicle details that you can edit and customize are linked to your Audi ID and saved when you enter your vehicle identification number or your order number and activation code.

Fleet vehicle

This function on the myAudi portal shows you whether a vehicle is part of a fleet. We process the following data and categories of data for this purpose: vehicle identification number (VIN). We do not save any other personal data. The VIN is shared with the fleet manager if the vehicle is part of a fleet.

Ordered vehicles and collection day

The Online Scheduling application enables you to book and plan the services offered by Audi within the framework of collection from the factory in Ingolstadt and Neckarsulm. For this purpose, we store and process the data you provide when booking, such as your contact details (email, telephone number) or the required collection date and location as well as the vehicle identification number. The data will only be used for the purpose of daily planning or to be able to display to you, in the myAudi portal, relevant information on your collection day and on the vehicle to be collected. It may also be necessary to contact you regarding the required collection date or daily schedule.

You can also enter additional data for the daily planning within the Online Scheduling application: such as your exact arrival time, method of arrival, previous vehicle (make, year of manufacture), number of accompanying persons, request for factory/museum tour and assistance system training. This data will be saved and processed after it has been entered in your daily schedule. The data can be viewed and changed up to 3 days prior to your collection date. The processing of the additional data you entered will be used to optimise your collection day and vehicle handover at Audi. We will contact you about your created daily schedule via the email address you provided when placing your order, if you have explicitly selected this.

Saved configurations

You can configure a vehicle on the Audi brand portal and save vehicle configurations in the myAudi portal. We process the following data or data categories for this purpose: vehicle configuration.

Service request/booking

As part of the service request/booking process you can request and book service appointments with your selected Audi service partner. When you send your request and/or make your booking, we process the following data and data categories that you have provided in the request/booking: for a service appointment booking we take the name, contact details (address, email address, mobile phone number), vehicle licence plate, approximate mileage and the vehicle identification number of your vehicle.

We process the data to carry out the specific request/booking and for further use on your behalf on the myAudi portal and in the myAudi app for future requests and/or bookings. We transfer the data to your selected Audi service partner to arrange and carry out the appointment.

If the service partner cannot process or enable the service request for technical or organisational reasons, the above data will be forwarded to the sales company (importer) responsible for your country so that you can be offered an appointment with a suitable service partner. Data transfer to the importer is carried out to protect our legitimate interests in accordance with Article 6(1)(f) GDPR; this is also to meet your request for a service appointment and to help provide a satisfactory outcome for you.

In connection with service requests/bookings, we use processors as operating, hosting and support service providers. It may happen that for technical support purposes a support service provider accesses your information from the USA. We have therefore concluded EU standard contractual clauses (a set of contractual clauses approved by the European Commission that gives personal data the same protection as it has in the EU when data is processed in non-EU countries).

You can delete or change the data at any time on the myAudi portal and in the myAudi app. We store the data until you delete or change it or delete your Audi ID.

Digital service schedule

This feature allows you to view and retrieve the service schedule for your vehicle in the myAudi portal or myAudi app. We process the following data or data categories for this purpose: vehicle identification number, information on service measures carried out. You can view and retrieve this data in the myAudi portal or myAudi app. We save this data in the myAudi system world until you delete it in the myAudi portal or myAudi app, or until you remove the assignment to the vehicle or delete the Audi ID. Please note that we do not delete the data completely; the assignment to your Audi ID is merely cancelled. The data is still stored together with the associated vehicle identification number in order to provide this feature to you.

My Audi partner

At your request, the dealer can support features and services regarding the myAudi system world (e.g. creating the Audi ID, key user verification). The dealer is listed as an Audi partner in the myAudi system world during the registration and thereby gains access to the personal data provided by you through a system interface (see section 3, “Audi ID”. This data may be changed or adjusted at all times after registration). It is an essential requirement for the registration process and the listing as an Audi partner that you have given your instructions to the Audi partner. Without this, registration via the partner is not allowed. To conclude the registration process, you also need to confirm a link sent to you via email after the Audi partner has created the Audi ID according to your instructions.

You can also search for a Audi partner using the myAudi partner search in the myAudi portal or myAudi app, and then save the desired Audi partner – if you have already created an Audi ID. We will then store the Audi partner ID together with your Audi ID. We use contract data processors commissioned by Audi for storing your data. When you assign an Audi partner to your Audi ID, you give your consent for the Audi partner to access your profile data for support and service purposes (see section 4., Account settings) if access is required in individual cases in order to fulfil this purpose. Additionally, you can book appointments online with service partners. Please note that not all features may be available in your country.

It is possible at any time to save, substitute or delete the Audi partner.

Customer folder

In the context of individual customer support by your Audi partner, we process your contact details (name, address, email address, mobile phone number), data related to your stored configurations and additional data relating to your registered vehicles (vehicle identification number, model name, connect status, key user status, contract number). If you have given your consent, we show this data to the Audi partner you contacted or whose services you have used, or who you organised for consultations or the provision of services.

Audi Digital Twin/digitaltwin.audi

Prior registration in the myAudi portal or myAudi app is required to use this service, i.e. the creation of an Audi ID and key user verification. By clicking on this service in the myAudi app, the vehicle identification number (with which your vehicle can be clearly identified and assigned to a specific owner) is transferred to the Audi Digital Twin page. This service helps you create a “digital twin” to facilitate the sale of your vehicle. This is digital processing of all information related to your vehicle. The following data or data categories of your vehicle are collected, processed and saved within the framework of this service (both at Volkswagen AG and AUDI AG). With the vehicle identification number you entered (with which your vehicle can be clearly identified and assigned to a specific owner), essential information related to your vehicle (vehicle type, performance, etc.) and vehicle equipment details (heated seats, etc.) will be retrieved at the point of transmission to Audi’s information systems. Audi uses this data to create the Audi Digital Twin, which can be downloaded as a PDF file or shared via the <Share> button. If you give your consent, this data will be shared with third parties (e.g. sales platforms).

Data plans

If you want to book data plans for your vehicle, you can be forwarded via this website to the website of the provider Cubic Telecom. If you consent, we will share your personal data with Cubic Telecom (for Wi-Fi data plans) so that you do not need to re-enter your information when making your booking.

Audi genuine accessory

You can be forwarded to the Audi Shopping World in the myAudi portal. To do this you need to use the corresponding link under “Audi genuine accessory”. Vehicle and profile information is transferred in the process. If you place an order in the Audi Shopping World, this data is used as basic information there. You can change your Audi ID data at any time in the Audi Shopping World, e.g. by providing a different delivery address. This delivery address will not be stored in the Audi ID.

Individual upgrades

In the context of individual upgrades, you can find out about product upgrades that are relevant for your vehicle from your chosen Audi service partner. To do this we process the contact details you provided: name, contact details (email address, mobile phone number), vehicle licence plate, approximate mileage and the vehicle identification number of your vehicle. We process this data for the specific consultation. We transfer this data to your chosen Audi service partner for the consultation.

In connection with individual upgrades, we use processors as operating, hosting and support service providers. It may happen that for technical support purposes, a support service provider accesses your information from the USA. We have therefore concluded EU standard contractual clauses (a set of contractual clauses approved by the European Commission that gives personal data the same protection as it has in the EU when data is processed in non-EU countries).

Engine oil

You can use the standard oil function to find out what engine oil is recommended for your vehicle. We process the vehicle identification number of your vehicle in order to provide this service in myAudi. In connection with the engine oil standard we use processors within the European Union. No additional data is stored for the oil standard.

User tracking and usage-based online advertising

In order to keep the content on our website up-to-date, user-oriented and complete, this website uses Adobe Analytics, Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland, (including Omniture Site Catalyst, Omniture Genesis, Omniture Discover, Omniture TagManager, Omniture SaintBernard), which is a web analytics tool that enables us to optimise our services for your needs. Adobe Analytics uses cookies that can track your preferences when you visit our pages. This simplifies navigation, for example, and enables us to further improve the user-friendliness of our Audi connect services. Processing takes place for the purpose of advertising, market research or for the demand-oriented design of our website (according to section 15(3) German Telemedia Act (Telemediengesetz, “TMG”). The information generated (including the IP address) is anonymised by default prior to storage in order to prevent t any personal reference from being made. To this end, this website has been adapted to ensure the anonymised collection of IP addresses (so-called IP masking). Any direct personal reference to the information stored on the Adobe servers is ruled out because Adobe Analytics is used with the settings “Before Geo-Lookup: Replace visitor's last IP octet with 0” and “Obfuscate IP-Removed.” The use of the setting “Before Geo-Lookup: Replace visitor's last IP octet with 0” ensures that before this so-called geolocation, the IP address is anonymised by replacing the last octet of the IP address with zeros. For statistical evaluation, the approximate location of the user is added to the tracking package. which still contains the full IP address. Before storing the tracking package, the IP address is then replaced by a single fixed IP address – this is referred to as a generic IP address – if the setting “Obfuscate IP-Removed” is configured. The IP address is therefore no longer contained in a stored record. An evaluation for reporting purposes is carried out only after the data is anonymised. Adobe Experience Cloud ID will be generated and stored in the form of a random string to enable the recognition of a browser within the Adobe Marketing Cloud. Nevertheless, no conclusion on personal data can be drawn.

In the course of the analysis, data is processed by third-party agencies such as:

Audi Business Innovation GmbH Hochbrückenstr. 6, 80331 Munich, Germany
Feld M GmbH Sandstraße 33, 80335 Munich, Germany

As a rule, the information generated by these cookies is transferred to an Adobe server within the European Union. However, it cannot be ruled out that in the event of a technical emergency, this data will be transmitted to and stored in the United States, so that a relevant EU standard contract (reasonable guarantee for data processing in non-European countries) was concluded. You have the right to be informed about this EU standard contract in the context of this information. As a user of our websites, you have the option, of course, at any time of refusing to accept cookies by adjusting your browser settings. By default, most browsers allow cookies to be stored. Changing this setting may result in functional limitations of our offerings. You may at any time object to Adobe collecting this data – which is generated by the cookie and related to your use of the website with future effect – as well as to the processing of this data by setting an OPT OUT cookie generated for this purpose. To do this, please use the “Opt out” button at http://dc.audi.com/optout.html. Please note that your objection in the form of an opt out cookie only works if your browser is configured to allow the use of cookies. If you delete this cookie, use another browser or change devices, you will then once again need to object to the use of Adobe Analytics. Please note that if you delete all of your cookies, the aforementioned will also be deleted and must be reinstalled. For more information on the storage location of the data and opt out, please refer to the remarks about Adobe Analytics.

For more information about the cookies used, please refer to the Cookie Policy.

Adobe Target privacy policy
Link to opt out & Adobe's privacy policyadobe.com/de/privacy.html

Additional data

We process data that you provide to your Audi partner if the Audi partner creates your Audi ID and therefore sets up the use of the myAudi portal and myAudi app. You only need to provide the data required for the registration or key user verification and, if necessary, data required for other features used by you. Please see section 4 regarding the required information.

We also process data from your vehicle for specific services. Details of the relevant services can be found in the specific information starting in section II. or in the sections above.

Information on data processing in connection with the use of cookies and user tracking as well as data processing in connection with specific features can be found in the Cookie Policy of myAudi at https://my.audi.com/cookie-policy.

II. Audi connect services

General information

The use of personalised Audi connect services requires the registration of an Audi ID in the myAudi portal or myAudi app. In order to provide personalised Audi connect services in your vehicle, Audi transfers your Audi ID data (email and password token) to your vehicle. The Audi connect services available for your vehicle and licence periods are assigned to your Audi ID and saved to the myAudi system world. You can specify a preferred notification method (e.g. email address) for application notification features, e.g. information on your vehicle’s climate status and charge level (in the case of Audi e-tron vehicles). Your vehicle also transfers certain data to the Audi back end for some Audi connect services (as described in the Audi connect service below) so that you can view and retrieve it in the myAudi portal or myAudi app.

Your vehicle transfers specific data to our IT systems or the IT systems of our service providers. Based on the data transferred from your vehicle, we provide you with a service or content that we deliver directly from our IT systems or the IT systems of our service providers to your vehicle or the app. This always requires at least the technical assignment of a query to a service or to a vehicle. This assignment is made either using the vehicle identification number of your vehicle or a pseudonym.

Specific Audi connect services

Privacy settings

You have the option of making certain privacy settings in your vehicle menu and deactivating the transmission of different data categories or deactivating individual Audi connect services. Your current setting can be accessed by authorised users of the vehicle in the myAudi portal or via the myAudi app. As part of the service, we process the following data or categories of data from your vehicle: vehicle identification number (with which your vehicle can be uniquely identified and assigned to a specific owner) and the chosen privacy setting. We process the above data to enable you and authorised users to display the privacy settings in the myAudi portal or in the myAudi app.

Vehicle status report

The Audi connect service “Vehicle status report” allows you to view various vehicle data via the myAudi portal and the myAudi app. As part of the service, we process the following data or categories of data from your vehicle: the vehicle identification number (with which your vehicle can be uniquely identified and assigned to a specific owner) as well as the current status of the doors (locked status) and the status of windows, hatches and, if applicable, convertible roof/sunroof, fuel and oil level, mileage, total range, light status, current warning messages, data transmission time and battery charge level for e-tron vehicles. The corresponding data is sent directly to our IT systems upon turning on or turning off the vehicle, locking and unlocking it, opening or closing doors and hatches as well as upon reaching the critical charge level of the 12V battery or if you request it by accessing the myAudi portal or the myAudi app, and is subsequently available for retrieval through the myAudi app and the myAudi portal. In addition, your vehicle sends the position of your vehicle when the vehicle is turned off. The vehicle status is visible to every authorised user in the myAudi system world who has been activated by the key user for this vehicle. We process the above data for providing the Audi connect service in order to give you and the authorised myAudi users the information in the myAudi portal or myAudi app for retrieval. Only the last record sent by the vehicle is stored so that it can be displayed to you, and this is overwritten when a new record is sent.

Map update

This Audi connect service allows the navigation database to be updated online directly in the vehicle. The vehicle analyses which regions within a country (e.g. Bavaria) are relevant for the vehicle and transfers this information directly to the Audi IT systems. If the customer agrees to this, the map update will then be rolled out and downloaded in the vehicle via the Audi IT systems. On roll-out, all information will be deleted in our IT systems. We may use a service provider, HERE Global B.V., Kenedyplein 222, 5611 ZT Eindhoven, Netherlands, for the provision of the maps. The service provider will not receive any vehicle-related or personal data.

Audi service request

To use the “Audi service request” Audi connect service, you must use your personal Audi ID to activate the service on the myAudi portal or in the myAudi app. You can select your Audi service request partner and store your personal contact details (name, telephone number, preferred communication by telephone or email) for the desired service through the Audi service request partner. When using the Audi service request service, the following technical data required for an upcoming service for your vehicle is sent to Audi’s IT systems:

Vehicle status data (mileage, fuel tank level, oil filling level, etc.)
Service-relevant data (maintenance interval data, event log entries, warning lights)
Vehicle master data

This data is merged with your contact details and transmitted to your chosen Audi service request partner, where it is stored. Your Audi service request partner uses this data for the purpose of preparing for an appointment, initiating contact and performing the specific services. Your Audi service request partner will then contact you to schedule an appointment for this service by telephone or email, as indicated in your contact preferences. Audi uses your data to perform the service, and then uses anonymised data to optimise the service. Your data is not forwarded to third parties.

In connection with the Audi service request, we use order processors as operating, hosting and support service providers. It may happen that for technical support purposes, a support service provider accesses your information from the USA. We have therefore concluded EU standard contractual clauses (a set of contractual clauses approved by the European Commission that gives personal data the same protection as it has in the EU when data is processed in non-EU countries).

To activate the Audi connect service, for technical reasons you have to enter the data requested during the service configuration. All requested data must be provided for activation, otherwise we will be technically unable to implement it. You can view, change or delete your data at any time in the service configuration. However, deleting your data will deactivate the service.

Audi incident assistance and online roadside assistance

The Audi connect services “Audi incident assistance” and “Online roadside assistance” offer you an easy way of being put through to your importer´s call centre (in the case of market Germany, this is Audi) in case of an accident or breakdown. Your importer is the importer of the country in which the myAudi key user is registered.

In case there is no key user you will be put through to the importer of the vehicle´s destination country. Both services have to be confirmed and triggered proactively in the car. Alternatively, the service can also be used without Audi connect via the telephone hotline. An Audi call centre employee collects your personal data and data relating to the case.

The call centre employee may access your myAudi profile data so that rapid and targeted steps can be taken to log the case and provide you with assistance. We will forward this information to the importer. In the case of market Germany, no data will be forwarded. Your name and date of birth will be used for identification purposes (as well as the telephone number of the SIM card integrated into the vehicle where applicable or the vehicle identification number). The data will be forwarded for further processing to the dealer that you have selected in myAudi as your preferred dealer (or a different dealer if you indicate a different preference to the call centre employee). For faster processing of the claim, you additionally have the option of forwarding your data to your insurance (if it is digitally linked).

You can use the service either by confirming a call that is automatically initiated by the vehicle or by calling the Audi call centre yourself. No vehicle data will be transferred to the Audi call centre unless you actively confirm the call or make a call yourself.

The following data or categories of data in connection with this service will be processed and forwarded to the importer for service delivery (In the case of market Germany, no data will be forwarded): Customer data (title, salutation, name, date of birth, address, country, telephone number, email address, number plate), vehicle data (VIN, brand, mileage, remaining range, model name, model year, colour, transmission, drive type, year of construction, vehicle type, equipment features), insurance data (e.g. insurance company name of the reporter, insurance identification number of the reporter, kind of accident, name of the opposing insurance company), damage data (area of impact, severity of impact, date of the accident, time of the accident, cause, warning lights, DTC, GPS data, accuracy of GPS data, direction of travel, type of damage, date on which the case was logged, precalculation of damage, next inspection, last inspection).

We process the above data to provide the service so we can provide rapid assistance in the event of an accident. In order to provide instant service delivery the importer, or in case of market Germany Audi, will forward your data to your service partner and your insurance at your request. Outside of Germany, please read the importer’s privacy policy terms & conditions for further information related to data processing by the importer.

Your importer (in the case of market Germany Audi) will pass on data to contracting-parties in order to meet contractual obligations or to third-parties for whom you have given explicit consent (insurance). You then will be granted access to Audi connect services.

In connection with Audi incident assistance and online roadside assistance, we use processors as operation, hosting and support service providers.

Audi incident assistance and online roadside assistance data processing might require data access from the US during technical support.

Your data will be stored for as long as is necessary to provide the Audi connect service to you or for as long as there is a legitimate interest in continuing to store it.

Audi connect key

The Audi connect service “Audi connect key” is a personalised and safety-related service. It allows the user to unlock, start and lock the vehicle. The use of the service requires the prior registration of an Audi ID and the verification as the key user in the myAudi app or myAudi portal. Furthermore, the use of the Audi connect key requires you to download the myAudi app.

To correctly assign the Audi connect key to a user's mobile device, this device transfers the following personal data to the Audi IT systems for the purposes of authentication and authorisation: ICCID, device type, app version and OS version and Google Cloud Messaging/Firebased Cloud Messaging Token. This data is stored in the Audi IT systems together with the vehicle identification number (with which your vehicle can be uniquely identified and assigned to a specific owner) and the assigned Audi connect key for the purpose of authentication and verification of authorisation until the assignment of the terminal device is removed. This is required for the device to be recognised as an authorised key. Audi uses processors as hosting and support service providers for the provision of the service. When assigning a key to a user, you can allow the myAudi app to access the address book and select users there.

With the assignment of an Audi connect key to a user, the vehicle in question is also linked to the user and the user can see the vehicle and the vehicle equipment in the myAudi portal or myAudi app. The key user can see which users (email address) and which key names (assigned by the key user) are assigned to the vehicle.

When using the Audi connect key, i.e. when unlocking, starting and locking the vehicle using the mobile terminal, data is transferred from the mobile terminal to the vehicle by means of Near Field Communication (NFC). This data is not transferred to Audi.

In addition, when using the Audi connect key, the following data is transferred to the Audi IT systems and logged and stored for the purpose of monitoring and ensuring the security of the service for the fulfilment of the contract: ICCID of the mobile device, vehicle identification number (with which your vehicle can be uniquely identified and assigned to a specific owner), key type, key status, status of service, changes of use (e.g. change of keys during the start of the vehicle, key activated/deactivated, feature activated/deactivated ) and time of use and mileage.

Online Car Care

The Audi Connect online car care service is a personalised service, i.e., the prerequisite for the use of the service is the registration and opening of a separate and individual myAudi account. The online car care service is activated as part of the primary user registration. As the primary user, you can activate or deactivate the service in your myAudi account.

The service includes the following features:

Anomaly assistant (swarm feature): A 4-stage function that uses online vehicle data from the fleet to monitor the vehicle's state of health. Functionality:

Event monitoring: The condition of the vehicle is monitored online in order to detect unusual accumulations of anomalies within certain parts of the vehicle fleet.
Analysis: In the next step, the causes of the anomalies in the affected vehicles are analysed.
Customer information: If the analysis reveals acute defects in a vehicle that require a visit to the workshop, the customer is informed in the vehicle and in myAudi and can conveniently contact the service partner via the Audi online service appointment service.
Prediction: Some anomalies can already be detected predictively, i.e., based on vehicle data it becomes apparent that the corresponding anomaly will occur in the future. The customer is informed of this in the vehicle and in myAudi and can conveniently contact the service partner via the Audi online service appointment service.

Notification assistant: mirroring of the vehicle's current warning light status in myAudi.

Display: additional display of relevant driver information and indicator lights from the instrument cluster via the myAudi app and portal.

Reminder feature: If a critical warning light is present in the vehicle for a longer period of time or over a longer distance, the customer is reminded of this by email.

Field measure assistant: A feature that controls field measures individually for each vehicle and displays them on all customer front ends:

Needs-based control of field measures: By collecting vehicle online data, it is possible for certain field measures to check in advance whether the customer's vehicle is affected by a field measure. The customer is thus only informed about the field measure that the vehicle requires. This avoids unnecessary visits to the workshop for the customer.

Customer information: If a vehicle is affected by a field measure, the customer is informed in the vehicle and in myAudi and can conveniently contact the service partner via the Audi online service appointment service.

To provide the service, we process the following data or categories of data from your vehicle and make the information available in myAudi and in the vehicle:

The vehicle identification number (with which your motor vehicle can be uniquely identified and assigned to a specific owner), the time stamp of the data collection and the mileage, as well as certain other operating data in the vehicle.

This includes operating data that provide indications of an upcoming repair: vehicle status information, environmental conditions, operating statuses of system components, deviations from system statuses that lead to an event memory entry in the internal vehicle systems, reactions of the systems in special driving situations, charge level of the high-voltage battery (in electric vehicles), estimated range. This data is sent in accordance with the principle of data minimisation, i.e., AUDI AG evaluates all collected data to calculate forecasts (predictions) of repairs. Your vehicle sends this data at regular intervals (in some cases each time the vehicle is used) or when certain conditions are met (e.g., event memory entry, changes in the environmental or operating conditions, etc.).
This also includes the operating states of system components that provide information about the display of indicator lamps and driver information in the vehicle's instrument cluster. Your vehicle sends this data to AUDI AG after the start and end of a journey during which an indicator lamp or driver information is active or its status changes.
Operating states of system components that provide information about the software variant of the installed control units. This data is required to translate the raw data sent by your vehicle of detected deviations from system states into a readable format.
Operating states of system components required for product monitoring of important components, e.g. battery voltages of the high-voltage battery.
Operating states of system components required to analyse specific deviations from system states, e.g. engine speed.
Internal logs for error analysis and error correction.

Your vehicle may send the above data when there is a change in an operating status that leads to an event memory entry in the vehicle, or they can be sent out cyclically, e.g., every 500 – 1,000 km or when the vehicle is started or during a charging process.

In the IT systems of AUDI AG, this data is linked using the VIN with technical data from production and previous workshop visits in order to be able to draw conclusions about vehicle equipment such as transmission, engine identification, etc. as well as the production period, software and hardware versions. If the VIN is not absolutely necessary for further analysis, it is replaced by a pseudonym, so that we process the data without reference to a specific driver or user, but with reference to a specific vehicle (via the pseudonym). A personal reference is only restored in justified exceptional cases, e.g., in order to enable recall campaigns or if safety-related anomalies are detected.

This service can only be activated or deactivated by the primary user.

You have the option at any time to temporarily switch off the transmission of certain data from your vehicle as part of the privacy settings, although this may limit the usability of the Connect services.

We do not use these data to create profiles.

In addition to the data from your vehicle, we process your name and email address from myAudi exclusively to inform you if your vehicle needs repairs (so-called "predictive information" and field measures) and to inform you of important indicator lights and driver information.

We process the above data to provide the service (Article 6 (1) (1) (b) GDPR). In addition, the above personal data may be used in individual cases for development and optimisation purposes of the legitimate interests pursued by us (Article 6 (1) (1) (f) GDPR).

Themes

The management (activation/deactivation) of purchased products in the themes shop can be done via the myAudi app. In doing so, we process the following data:

Purchased products assigned to Vehicle Identification Number
Price
Time of purchase
Validity

Audi e-tron services

The following online services are available to you in Audi e-tron vehicles. Again, please note that not all listed services may be available in your vehicle or country. For Audi A3 Sportback e-tron vehicles, you need to enter the mileage in the myAudi portal or in the myAudi app to activate the following services. In addition, the vehicle always transfers the mileage to Audi during the ignition process.

e-tron Charging Service

For the access to public charging points of the e-tron Charging Service network, Audi offers the e-tron Charging Service to every user of an Audi e-tron vehicle. This service is provided by the cooperation partner Digital Charging Solutions GmbH, Brunnenstraße 19-21, 10119 Berlin, Germany (“DCS”), which is the only controller for the processing activity. The use of the myAudi portal or myAudi app and the conclusion of an agreement with DCS is required. Audi only transfers the myAudi ID to DCS for the purpose of the provision of the Audi connect service. 

Furthermore, we have no influence on the extent of the data that the DCS collects in connection with the conclusion of an agreement and your use of the service. The collection, processing, transmission and use of personal data, as well as the purpose of use is determined exclusively by the DCS. For further information, the privacy policies of DCS, as well as your rights and options to protect your privacy, please refer to the privacy policy of our cooperation partner DCS: https://e-tron.charging-service.audi 

Audi charging

For access to public charging points on the Audi charging network, Audi is offering the Audi charging service to every user of an Audi e-tron vehicle. This offer is a service from Volkswagen Group Charging GmbH (“Elli”), Mollstraße 1, 10178 Berlin, Germany, which is independently responsible for processing data. Those wishing to make use of this service will be required to use the myAudi app and to enter into a contract with Elli. Audi transfers the myAudi ID, vehicle identification number (VIN), your first name, surname and email address to Elli for the purposes of providing the service and identifying you as an Audi customer.

Beyond that we have no influence on the scope of data that Elli collects in connection with the conclusion of your contract and your use of the service.

The collection, processing, transmission and use of personal data, as well as the purpose of its use is determined solely by Elli. For further information, the privacy policies of our partner, as well as your rights and options for protecting your privacy, please refer to our partner’s privacy policy: Privacy Policy (elli.eco)

We transfer the aforementioned data in order to identify you as an Audi customer and to facilitate the signing of a contract with Elli in accordance with Article 6(1)(b) GDPR.

With regard to the storage of your myAudi data, please refer to the information on Audi ID.

We store your personal data for as long as you have an active myAudi account. With regard to data retention periods after the deletion of your account, please refer to the information on Audi ID (see above in the document). With regard to the storage period of your personal data by Elli, please refer to privacy policy of Elli as the independent data controller. Privacy Policy (elli.eco)

e-tron Charging System connect

As part of the e-tron Charging System connect service, we process the following data and categories of data from your vehicle and your e-tron Charging System connect:

Necessary data:

Serial number to identify the charging system and connect the user
Device type for user information
Device status to display online status
Software version and date of update for user information
User IDs to assign users to display the charging system in the user's myAudi account
Charging statistics to present the data as table and graph
Charging status to display charging status
Charging infrastructure information for the e-tron Charging System connect for user information
myAudi ID to identify the user
Vehicle identification number of the charging vehicle for user information and for display in charging statistics
Time of use for electronic data processing in each case for user information and to track the data

Optional data:

Charging/electricity rate data to optimise charges and for user information
Device name so that the user can assign custom name
Information and assignment of the charging process for custom categorisation by the user
Planned departure times to optimise charges according to the user settings

We process the above data in order to display the information about your e-tron Charging System connect in myAudi, to allow you to configure your e-tron Charging System connect and to optimise the charging process to suit the preferences you set up in myAudi.

We use CarSoftwareOrg as a hosting provider in connection with the Audi Charging System connect. The data is processed in the European Union.

We save the settings of your e-tron Charging System connect until you change them or delete the assignment of the charging system to your myAudi account. The information about the charging process is overwritten each time a new data record is sent, so we only display the current status. Data regarding completed charges is continuously updated and displayed in table format in myAudi.

Sharing data with third parties (Extended Vehicle)

Extended Vehicle allows the key user to give third parties access to the vehicle's telematics data. Telematics data is data (e.g. mileage) generated by the vehicle as part of the Audi connect services and stored in an Audi backend. The prerequisite for access is that the relevant Audi connect services are active and the key user of the relevant vehicle has explicitly consented on the myAudi portal to share the data with the applicable third party.

The third parties may be, for example, insurance companies, garages, petrol stations or charging station operators who need this data to be able to offer specific services (e.g. telematics tariffs) to the key user. At present, the following data may be disclosed to third parties for the use cases listed below:

Mileage and time stamps sent regularly to insurance companies for the purpose of offering an appropriate tariff. (“Pay-as-you-drive”)
Status and location of individual vehicle components (e.g. door, bonnet, window controls, parking brake, light status, etc.) or the tyre pressure sent regularly to selected service companies so that they can inform the key user of irregularities in the vehicle. (“General Vehicle Status” and “Detailed Vehicle Status”)
Accident severity and impact location (e.g. front, side, rear, etc.) on the vehicle in case of an accident sent to dealerships so that they can support the key user. (“First Notification of Loss“)

If required, the key user can query the ExVe capability of the vehicles stored in myAudi at any time in the myAudi portal. Using the so-called Single Pre-Check, the relevant information can be accessed via the detailed view of the stored vehicles in myAudi. This function can be used independently of the Extended Vehicle Service. As part of the query, the vehicle identification number (VIN) is compared with the vehicle specifications (e.g. connect capability of the vehicle and active connect licenses) via the Extended Vehicle infrastructure. The result is only displayed in the myAudi portal and deleted immediately after exiting the information display.

The applicable use cases and associated data that the third party would specifically like to obtain from your vehicle are displayed to the key user in the consent text of the relevant request on the myAudi portal. The key user can grant or withdraw consent for sharing simply by clicking. Users of the vehicle who are not key users can request information regarding Extended Vehicle (in particular, whether data sharing with third parties is active or which data is shared) from the key user.

Every user of the vehicle is able to deactivate data collection in the vehicle via the privacy settings in the vehicle.

The data is transferred by Audi to the applicable third party on the following legal bases: Performance of a contract or steps prior to entering into a contact, insofar as these are necessary (Article 6(1)(b) GDPR) for the key user. For secondary and guest users, the transfer of data is necessary for the purposes of the legitimate interests pursued by Audi or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child (Article 6(1)(f) GDPR). The purpose is to enable third parties to offer individual and personalised services to the key user on the basis of the data.

We use the following processors who process data on our behalf for Extended Vehicle: Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg to operate and host Extended Vehicle.

If the key user changes, the consent is automatically withdrawn and no further data is sent to the third party. To make sure that this happens, Audi matches the technical user ID of the key user to validate the key user status. This ID is a unique identification number that is assigned to a customer when the Audi ID is registered. When the key user contract is signed, the user ID is assigned to a vehicle together with the “Key user” status.

The third party is independently responsible for processing the data. Please contact the third party directly, e.g. on their website, for the third party's terms of use and privacy policy.

Third-party services

If you make use of the opportunity to use online services of other providers (third parties), these services are subject to the responsibility and the privacy and terms of use of the respective provider. We generally have no influence on the content exchanged here.

As such, please obtain information on the nature, extent and purpose of the collection and use of personal data in the context of third-party services from the respective service provider.

Data plans

This offer enables each user to purchase data plans for the use of the Wi-Fi hotspot from an Audi mobile service provider partner and to use them in the linked vehicle. Prerequisite is the registration of an SIM owner with the mobile service provider. Audi will not transfer any personal data to the mobile service provider unless you have given your consent to such use or transmission. We have no control over the amount of data that the wireless service provider collects in connection with the purchase of the data plan and your use of the offering. The collection, processing, transmission and use of personal data as well as the purpose are determined exclusively by the mobile service provider. For more information, the privacy policies of the mobile service provider and your rights and settings options for the protection of your privacy, please refer to the privacy policies of the mobile service provider: https://audi.cubictelecom.com/de

D. Processing of personal data in joint controllership with Shop Operators (myAudi shop)

With regards to specific processing activities, Audi is a joint controller together with the respective operator of a myAudi Shop (see list of importers in Annex A, hereinafter “Shop Operator”), or with the J.P. Morgan Mobility Payments Solutions S.A. (161, Rue du Kiem, L-8030 Strassen, Luxembourg (hereinafter “Electronic Money Institution (EMI)”) as a payment service provider. Information on whether Audi is the only controller or a joint controller together with the Shop Operator or EMI for a certain processing activity can be found in the following sections. For further information on the processing of your payment data by EMI please use the following contact: dataprotection@jpmmps.com .

I. Which data do We process when using the myAudi shop?

We process the following categories of personal data which you provide when using the myAudi shop:

The following master data (in read mode) are used to enter the invoice address from the Audi ID:

Master data and invoice data (salutation, surname, forename), date of birth

Storing the invoice data includes the following mandatory data fields:

Title (in Austria, Spain, Greece, Great Britain, Ireland, Italy, Portugal, Canary Isles)
Place of birth (only in Italy)
Phone or mobile phone number
Invoicing address (road, house number, postal code, city, state (in Great Britain, Ireland, Italy, Canary Isles), country
personal tax ID (in Bulgaria, Spain, Greece, Italy, Croatia, Spain, Portugal, Canary Isles)
Personal ID (only in Bulgaria)

The following details are voluntary:

Title (in all markets, except for the markets stated in "mandatory data fields")

In the case of a purchase with a business invoicing address, the following additional information is mandatory:

Company name
VAT identification number
National tax identification number (in Italy)
Codice Destinario (in Italy)
Company ID (Идентификационен номер) (in Bulgaria)
PEC Mail (in Italy)

Audi stores this data in your Audi ID and provides this data to the Shop Operator (participating affiliates according to Annex A) for your purchase in the myAudi shop. It is not possible to make a purchase without providing the mandatory data fields mentioned above. You can review this data in the Audi ID, respectively in the myAudi portal or myAudi app after a successful purchase. You have of course the opportunity to adjust the default data in the myAudi shop.

Your invoice data will be used as the default invoice address for additional purchases at the same myAudi shop or the myAudi shop of another Shop Operator. You have of course the opportunity to adjust the default invoice data except for the verified e-mail address in the myAudi shop. The invoice address changed there will be saved in your Audi ID and will replace the previously saved invoice address. The invoice address can also be deleted in the myAudi account area.

You can provide the optional data for the invoice address at any later point in time, if this is required for a feature or Service. If additional data is necessary for the use of individual features in the myAudi portal or myAudi app, We will inform you in connection with the respective feature.

The e-mail address stored in your Audi ID is also the username for the log-in in the myAudi portal and myAudi app. It is used to unambiguously identify the user and can therefore not be changed or deleted in isolation. The change or deletion of the registered e-mail address requires the deletion of the entire Audi ID and creation of a new Audi ID using a different user name or e-mail address. When doing this you also need to again add your vehicle in the myAudi portal or myAudi app. Digital products and Services will continue to function even if the Audi ID is deleted or a new Audi ID is created as they are generally vehicle-related.

We are the joint Data Controllers with the Shop Operator when your basic data and invoice data are processed at the time that you make a purchase from the Shop Operator’s myAudi shop and for commercial mail from the Shop Operator. Audi therefore concluded an agreement with the respective Shop Operator in accordance with the legal requirements as to which data protection obligations are to be fulfilled by Audi and which by the Shop Operator. For more details on this internal distribution of responsibilities, please refer to the description in this section under D. VII. Irrespective of this agreement, you may assert your data protection rights described in section B. IV. both against Audi and against the Shop Operator.

II. Is there an obligation for me to provide data?

Providing the master data and invoice address data and other data for the registration with EMI described in section D. I. is required for the purchase in any myAudi shop. As part of our business relationship, you only need to provide the personal data that is required to enter into and conduct a business relationship, or that We are required to collect by law. Without this data, We will generally have to refuse to enter into the agreement or to execute the order, or will be unable to carry out an existing agreement and possibly have to terminate it. This means that the use of a Service or a feature requires that you provide the specified data. Unless you provide the data, We cannot provide the Service to you.

III. Processing of personal in joint controllership with J.P. Morgan Mobility Payments Solutions S.A. (hereinafter “Electronic Money Institution (EMI)”)

Due to technical reasons, any purchase in myAudi shops require that you are already registered with EMI.

When you make a purchase in a shop, We therefore collect the following categories of personal data (mandatory data field) in addition to the invoice data as described in section D. I:

Nationality

Audi stores this data in your Audi ID and transfers this data in addition to the master data described in section D. I. and the invoice address for the purposes of registration to EMI. You can review this data in the Audi ID as well as in the myAudi portal and myAudi app after the purchase. If you have stored your data in the myAudi portal or myAudi app, this data will be pre-filled for a future payment process in the same myAudi shop or in the myAudi shop of another Shop Operator (see list of participating affiliates in Annex A). However, you can of course adjust the pre-filled data in the myAudi shop. We will store the changes in your Audi ID and transfer them to EMI during the purchase.

In order to allow you to pay for goods and/or services in any myAudi shop, We implement a so-called plug-in from EMI, which allows you to transfer your payment data (for credit/debit cards: card number, expiry date, cardholder, card verification number - all information is mandatory) directly to EMI. We do not have access to the data transferred via the plug-in.

You can delete payment methods stored in the myAudi portal or the myAudi app at any time. You can review stored payment methods at any time in the profile settings for the myAudi portal, myAudi app, and myAudi shop.

Audi also processes your data for the following purposes: debtor management, address validation, risk management, sanctions list review, support and customer care. EMI and Audi are joint controllers for the collection and transmissions of your personal data for the purpose of registration with EMI. Audi therefore concluded an agreement with EMI in accordance with the legal requirements as to which data protection obligations are to be fulfilled by Audi and which by EMI. For more details on this internal distribution of responsibilities, please refer to the description in section D. VII. Irrespective of this agreement, you may assert your data protection rights described in section B. IV. both against Audi and against EMI.

IV. For which purposes and on which legal basis do We process your personal data?

Audi processes your personal data in connection with “myAudi shop” and “Electronic Money Institution (EMI)” on the following legal bases for the following purposes:

Purpose	Legal grounds	Legitimate interest in the balancing of interests
Providing an Audi ID, the myAudi portal and myAudi app for central storage of your data for the purchase in myAudi shops and for the transmission of data to the respective Shop Operator in the context of your purchase, to save you from having to enter this data again.	Performance of a contract (Art. 6 (1)(b) GDPR Private customer Contract fulfilment, use of the myAudi portal, and purchase of Functions on Demand pursuant to Art 6(1)(b) of the GDPR. Business customer Legitimate interest, Article 6(1)(f) of the GDPR
Market-specific reporting of marketplace transactions to the respective marketplace operators. If a preferred Audi dealer was involved, a corresponding transmission may occur.	Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in the reporting of our business data to the involved partners for the optimisation of our offering.
Sending of largely standardized mail campaigns on behalf of the Shop Operator using the IT systems of Audi	Consent (Art. 6 (1)(a) GDPR)
Safeguarding and defence of our legal claims in the event of disputes about the proper functioning of the myAudi system world	Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in asserting and defending our rights.
Processing of registration data to enable your registration with EMI and providing a payment solution with stored payment methods for purchases in myAudi shops (J.P. Morgan Mobility Payments Solutions S.A.), to save you from having to enter this data again.	Performance of a contract (Art. 6 (1)(b) GDPR Private customer Performance of a contract, Article 6(1)(b) of the GDPR Business customer Legitimate interest, Article 6(1)(f) of the GDPR
Safeguarding and protection of our rights	Legitimate interest (Art. 6(1)(f) GDPR)	We have a legitimate interest in asserting and defending our rights.

V. Who receives my data?

The customer gives his express consent and instructs EMI, domiciled in Luxembourg (J.P. Morgan Mobility Payments Solutions S.A.), to store the personal data relating to him (including in the case of legal entities company name, registered business address and registration number or in the case of natural persons name, address, date and place of birth, nationality and contact details) and the personal data of its beneficial owners and representatives as well as payment data (including means of payment, status of the wallet account ( Wallet-Konto) and payment orders) and usage data to J.P. Morgan Mobility Payments Solutions S.A., J.P. Morgan Mobility Payments Systems GmbH, CRIF Bürgel GmbH, ACI Worldwide (Germany) GmbH, Concardis GmbH, Arvato Direct Services Potsdam GmbH and to all other recipients named in the privacy policy, including but not limited to those located in Germany and in other countries named in the privacy policy, or to make such data available to them. This data is transferred to or made available to the relevant service providers in connection with services provided for EMI under outsourcing agreements in order to provide high-quality and efficient services to the customer. In addition, the customer gives his consent and instructs EMI to transfer the personal data relating to him and the personal data of his beneficial owners and representatives and the data relating to the respective payment transactions to the intended beneficiary of these payment transactions (e.g. points of acceptance and marketplace operators), including the information that an instruction relating to an intended payment transaction was rejected. This transmission shall take place throughout the entire duration of the business relationship between EMI and the customer and for a period of three years after the termination of the business relationship.

The customer acknowledges that the data are no longer protected by Luxembourg professional secrecy after their transmission.

The customer gives his or her express consent and instructs the EMI to provide the providers of payment methods, including alternative means of payment used by customers or guest payers (Gast-Zahler), data for the identification of customers and guest payers (including in the case of legal entities company name, registered business address and registration number or in the case of natural persons name, address, date and place of birth, nationality and contact details) and personal data on its beneficial owners and representatives and, upon request of the providers of payment methods, including alternative means of payment, to provide data on payments, so that they can comply with their legal and regulatory obligations. The EMI shall transfer this data, upon the customer's instruction, to all companies involved in the processing of payment transactions commissioned by or on behalf of the customer.

For the purpose of sending largely standardized mail campaigns on behalf of the Shop Operator using Audi's IT systems, your personal data will be forwarded to a processor acting as a hosting provider in the USA.

VI. How long will my data be stored?

Audi stores your data as long as it is necessary for the provision of our Services to you or We have a legitimate interest in the further storage, in particular for reasons of troubleshooting.

In addition, We are subject to various retention and documentation obligations, which result, inter alia, from the German Commercial Code (HGB) and the German Tax Code (AO). The periods specified therefore for retention and documentation are up to ten years. Finally, the storage period is also assessed according to the statutory limitation periods, which can be up to thirty years, for example, according to Sections 195 et seqq. of the German Civil Code (Bürgerliches Gesetzbuch, BGB), with the regular period of limitation being three years.

However, you have the opportunity to delete your payment methods at any time in the myAudi portal or in the myAudi app. You can review your stored payment methods at any time in the profile settings of the myAudi portal, myAudi app or in the myAudi shop.

VII. Distribution of responsibilities

1. Distribution of responsibilities in the context of joint controllership when shopping in a myAudi shop

From the following table you can see which of the joint controllers is responsible for which data protection obligation:

Task	Audi	Shop Operator
Contact for data subjects	X	X
Information obligations to data subjects according to Art. 13 GDPR	X	X
Processing of access requests for access according to Art. 15 GDPR	X	X
Processing of rectification according to Art. 16 GDPR	X	X
Processing of erasure or restriction requests according to Art. 17, 18 GDPR	X	X
Processing of reception of personal data according to Art. 20 GDPR	X	X
Processing of objections according to Art. 21 GDPR	X	X
Notifications of personal data breaches according to Art. 33, 34 GDPR	X	X

2. Internal distribution of responsibilities in the context of joint controllership regarding the registration with EMI

From the following table you can see which of the joint controllers is responsible for which data protection obligation:

Task	Audi	Shop Operator
Contact for data subjects	X	X
Information obligations to data subjects according to Art. 13 GDPR	X	X
Processing of access requests for access according to Art. 15 GDPR	X	X
Processing of rectification according to Art. 16 GDPR	X	X
Processing of erasure or restriction requests according to Art. 17, 18 GDPR	X	X
Processing of reception of personal data according to Art. 20 GDPR	X	X
Processing of objections according to Art. 21 GDPR	X	X
Notifications of personal data breaches according to Art. 33, 34 GDPR	X	X

Annex A – List of importers

Country	Importer Details
Albania	Porsche Albania Sh.p.k. Autostrada Tirana-Durees, Km.3 Tirana Tel.: +355 4 240 7432 E-Mail: info@porsche.al
Argentina	Volkswagen Argentina S.A. Centro Industrial Pacheco Av. De Las Industrias 3101 B1610BKK Gral. Pacheco Buenos Aires Tel.: +54 (11) 4317 9135 E-Mail: info@audi.com.ar
Armenia	SLAV MOTORS CJSC Admiral-Isakov -Avenue 32/1 0004 Eriwan E-Mail: audi@audi.am
Australia	Audi Australia Pty Ltd. 895 South Dowling Street, Level 7 2017 Sydney Tel.: +61 2 9931 3400 E-Mail: customerassistance@audi-info.com.au
Austria	Porsche Austria GmbH & Co OG Großhandel für Audi Louise-Piëch-Straße 2 A-5021 Salzburg Tel.: +43 662 4681-0 E-Mail: digitalsupport.at@audi.de
Azerbaijan	European Cars Ltd. BABEK AVENUE 43A, AZ 1030, BAKU E-Mail: azer.abbasov@volkswagen.az
Belarus	OOO Autohaus-AV Serowa St. 1 122024 Minsk Tel.: +375 17 3098900 E-Mail: info@audi.by
Belgium	D’Ieteren Automotive SA/NV Audi Import Arthur De Coninckstraat 3 B-3070 Kortenberg, Belgium Tel.: +32 (0)2 754 02 67 E-Mail: digitalsupport@audi.be
Bosnia and Herzegovina	PORSCHE BOSNA I HERCEGOVINA BIH-71000 Sarajevo \| Bulevar Meše Selimoviæa 16, Imp nbr.314 7100 Sarajevo Tel.: +387 33 257039 E-Mail: briga_o_kupcu@porschebh.ba
Brazil	Audi do Brasil Indústria e Comércio de Veículos Ltda. Av. das NaÇoes Unidas, 14261, 14 andar - Torre A - Vila Gertrudes 04794 000 São Paulo / SP – Brasil Tel.: +55 (11) 3041 2850 E-Mail: cliente.audi@audi.com.br
Bulgaria	Porsche BG EOOD Business Park Sofia 1766 Sofia, Bulgaria Mladost 4, building 5A, floor 3 Tel.: +359 2 8071400 Fax: +359 2 8071409 E-Mail: kdD@porschebulgaria.bg
Canada	Audi Canada Inc. Bayly Street West 777 L1S7G7 Ajax, Ontario Tel.: +1 905 428 6700 E-Mail: audicarecanada@audi.ca
Canary Islands	DOMINGO ALONSO S.L.U. Avenida Pintor Felo Monzón nº34 B 35019 Las Palmas de Gran Canaria, Spain Tel.: +34 902 09 99 26
China	China FAW Group Import & Export Co., Ltd. No.288 Tianfu Road; Jingyue Development Zone 130118 Changchun City, Jilin Province Tel.: +86 431 81121134 E-Mail: crm.audi@faw-vw.com
Croatia	Porsche Croatia d.o.o. Miroslava Miholića 2 HR-10 010 Zagreb Tel.: +385 162 69040 Fax.: +385 162 24052
Cyprus	UNICARS LTD. Megaron Street 9 2032 Strovolos/Nicosia Tel.: +357 22 20 42 22 E-Mail: cdiogenous@unicars.com
Czech Republic	Porsche Ceska Republika Porsche Ceska Republika s.r.o. Radlicka 740/113 d 158 00 Praha 5 Czech Republic Tel.: +420 2 51033111 Fax: +420 2 51033837 E-Mail: zakaznickecentrum@audi.cz
Denmark	Audi Danmark Park Alle 355 DK-2605 Brøndby Tel.: +45 43 28 82 00 E-Mail: digitialsupport.dk@audi.de
Estonia	Al Mare Auto OÜ Mõisa 4 13522 Tallinn Estonia Tel.: +372 6154 190 Fax: +372 6154 191 E-Mail: audi@audi.ee
Finland	K Auto Oy, Vantaa Y-tunnus 0154578-2 Tikkurilantie 123, 01530 Vantaa Tel.: +358 (0)10 533 8300 E-Mail: digitalsupport.fi@audi.de
France	Volkswagen Group France S.A. 11, avenue de Boursonne B.P. 62 02600 Villers-Cotterêts Cedex France Tel.: +33 (0)9 69 36 86 12 E-Mail: digitalsupport.fr@audi.de
Georgia	Iberia Autocenter DAVIT AG Hmashenebeli Avenue 12km 159 Tbilisi Tel.: +995 32 250 60 60 E-Mail: info@audi.ge
Germany	AUDI AG Auto-Union-Straße 1 85057 Ingolstadt Tel.: +49 (0)841 89-0 Fax: +49 (0)841 89-32524 E-Mail: digitalsupport@audi.de
Great Britain (UK)	Volkswagen Group United Kingdom Limited trading as Audi UK Yeomans drive MK 14 5AN Milton Keynes United Kingdom Tel.: +44 1908 601303 Fax: +44 1908 601040 E-Mail: digitalsupport.uk@audi.de
Greece	Kosmocar S.A. 566-568, Vouliagmenis Ave. 164 52 Argyroupoli, Greece Tel.: +30 210 99 81 200 E-Mail: digitalsupport.gr@audi.de
Greenland	Audi Danmark Park Alle 355 DK-2605 Brøndby Tel.: +45 43 28 82 00 E-Mail: digitalsupport@audi.de
Hong Kong	Kam Lung Motors Limited 36/F The Octagon, 6 Sha Tsui Road, Tsuen Wan, New Territories Hong Kong Tel.: 3465 0000 E-Mail: customer.relations@audi-klm.com.hk
Hungary	Porsche Hungaria Kft. 1139-Budapest Fáy utca 27. Magyarország Tel.: +36 (1) 4515-100 Fax: +36 (1) 3501-500 E-Mail: eszrevetel@porsche.hu
Iceland	HEKLA hf. Laugavegi 174 105 Reykjavik Tel.: +354 590 5000 E-Mail: thjonusta@hekla.is
Ireland	Audi Ireland Block C Liffey Valley Office Campus Dublin 22 Ireland Tel.: +353 1850 812 760 E-Mail: digitalsupport.ie@audi.de
Israel	Champion Motors Ltd. "9 Halechi Street 51100 Bnei-Brak" Tel.: +972 3 5775203 E-Mail: mokedshirut@champ.co.il
Italy	VOLKSWAGEN GROUP ITALIA S.p.A. Sede legale in Viale G.R. Gumpert n.1, 37137 – Verona Tel.: +39 045 8091111 E-Mail: digitalsupport.it@audi.de
Japan	Audi Japan K. K. Gotenyama Trust Tower 16F 4-7-35 Kita Shinagawa 140-0001 Tokyo Tel.: +813 5475 0 audi.com/contact
Korea (Republic of)	Audi Volkswagen Korea Ltd. ShinYoung Bldg. 68-5 Cheongdam-dong 135-100 Seoul Tel.: +822 6009 0 audi.com/contact
Latvia	Moller Baltic Import SE Duntes 3 Ryga, LV-1013 Tel.: +371 67784270 Fax: +371 67784271 E-Mail: audi@moller.lt
Liechtenstein	AMAG Import AG Alte Steinhauserstrasse 12 CH-6330 Cham Tel: +41 800 10 80 10 connect@audi.ch www.audi.ch
Lithuania	Moller Baltic Import SE Duntes 3 Ryga, LV-1013 Tel.: +371 67784270 Fax: +371 67784271 E-Mail: audi@moller.lt
Luxemburg	Losch Import S.à r.l. 5, rue des Joncs L-1818 Howald Luxemburg Tel.: +352 26 12 12 1 Fax: +352 49 51 34 E-Mail: digitialsupport@audi.lu
North Macedonia	Porsche Macedonia dooel Bul. Bosna Hercegovina 4 1000 Skopje E-Mail: office@porsche.com.mk audi.com/contact
Malaysia	Audi Singapore Pte. Ltd. Aperia Tower 1 #8-01 to #08-09 8 Kallang Avenue 339509 Singapore Tel.: +65 67186000 E-Mail: customercare@audi.com.my
Malta	Continental Cars Ltd. Princess Margaret Street MSD 1330 Msida Tel.: +356 2347 6000 E-Mail: customerservice@mizzimotors.com.mt
Mexico	Volkswagen de México Sa de CV marca AUDI Autopista México – Puebla kilómetro 116 San Lorenzo Almecatla, Cuautlancingo Puebla, México C.P 72700 Tel.: 01 800 8492383 E-Mail: mail@audi.com.mx
Moldova	SC RUMEON SRL Varnita Str. 22 2023 Chisinau E-Mail: natalia.busnioc@rumeon.md
Montenegro	Porsche SCG d.o.o. Zrenjaniski Put 11 11210 Belgrad Tel.: +381 11 3042 401 E-Mail: brigaokupcu@porschescg.rs
Netherlands	Pon’s Automobielhandel B.V. Zuiderinslag 2 3833 BP Leusden Nederland Tel.: 0800 – 2834 4857 E-Mail: info@audi.nl
New Zealand	European Motor Distributors PO Box 959 2 Burns Street Auckland Tel.: +64 9 360 2911 E-Mail: info@audi.co.nz
Norway	Harald A. Möller AS Frysjaveien 31B, 0884 Oslo Pb. 6671 Etterstad 0609 Oslo Norge Tel.: +47 24 03 33 00 E-Mail: digitalsupport.no@audi.de
Poland	Volkswagen Group Polska Sp. z o.o. Poznań (61-037), ul. Krańcowa 44 Strona: www.vw-group.pl E-Mail: digitalsupport.pl@audi.de
Portugal	SIVA – Sociedade de Importação de Veículos Automóveis, SA Rua do Comércio nº 2 2050-541 Vila Nova da Rainha Tel.: +351 263 407 000 Fax: +351 263 407 099 E-Mail: digital.support@siva.pt
Romania	Porsche Romania SRL 077190 Voluntari, Ilfov B-dul Pipera 2 Tel.: +40/21/208 37 58 E-Mail: ro.audi@porsche.ro
Russian Federation (the)	Audi Russia Obrucheva st, 30/1 Building 2 117485 Moscow Tel.: +7 (499) 957 62 01 E-Mail: hotline@audi.ru
Serbia	Porsche SCG d.o.o. Zrenjaniski Put 11 11210 Belgrad Tel.: +381 11 3042 401 Fax: +381 11 3042 409 E-Mail: info@porschescg.rs
Singapore	Audi Singapore Pte. Ltd. Aperia Tower 1 #8-01 to #08-09 8 Kallang Avenue 339509 Singapore Tel.: +65 67186000 E-Mail: customer.care@premiumauto.com.sg
Slovakia	Porsche Slovakia spol.s r.o. Vajnorska 160 83104 Bratislava Slovakia Tel.: +421 (2) 49262713 E-Mail: kd-hotline@porsche.sk
Slovenia	Porsche Slovenija d.o.o. Bravnicarjeva 5 1000 Ljubljana Slovenia Tel.: +386 15825 100 Fax: +386 15825 104 E-Mail: info@poslo.si
South Africa	Audi South Africa Algoa Road 103 6230 Uitenhage Tel.: +27 11 911 2765 E-Mail: support@audiforum.co.za
Spain	Volkswagen Group España Distribución, S.A.U. Parque de Negocios Mas Blau II Edificio Landscape – C/ de la Selva 22 08820 El Prat de Llobregat (Barcelona) Spain Tel.: +34 800 500 102 E-Mail: atencioncliente@audi.es
Sweden	Volkswagen Group Sverige Audi Sverige Hantverksvägen 9 151 88 Södertälje Tel.: +46 (0)8-553 865 00 Fax: +46 (0)8-550 162 81 E-Mail: digitalsupport.se@audi.de
Switzerland	AMAG Import AG Alte Steinhauserstrasse 12 6330 Cham Tel.: +41 800 10 80 10 E-Mail: connect@audi.ch
Taiwan (Province of China)	Audi Volkswagen Group Co. Ltd 15F No. 1 Songgao Road, Xinyi Dist. 11073 Taipei Tel.: +886 2 6607 7700 E-Mail: inquiry@auditw.com.tw
Turkey	Dogus Otomotiv Servis ve Ticaret A.Ş. Anadolu Caddesi, No: 22 41490 Sekerpinar Cayirova/Kocaeli Tel.: +90 262 676 90 90 E-Mail: info@audi.com.tr
Ukraine	Porsche Ukraine LLC Pavla Tychyny ave. 1V 02152 Kyiv Tel.: +380 44 492 97 27 1004 E-Mail: info@porscheukraine.com.ua
United Arab Emirates	Audi Volkswagen Middle East Building 8WA (west side), office 101. 1st Floor P.O. Box no. 27758 Dubai, U.A.E. Tel.: +971 4 293 6708 E-Mail: customer.care@avme.ae
United States	VWoA Inc. Volkswagen of America, Inc. Ferdinand Porsche Drive 20171 Herndon, Virginia Tel.: +1 703 364 7401 E-Mail: audicare@audi.com