Volkswagen ID Terms of Use
Version: March 2025
1. Scope
1.1 These Terms of Use (‘TERMS OF USE’) apply to the Volkswagen ID, Volkswagen AG’s central digital user account and privacy management tool (‘VOLKSWAGEN ID’).
1.2 The provider of VOLKSWAGEN ID is Volkswagen AG, a public limited company under German law (Aktiengesellschaft) headquartered at Berliner Ring 2 in 38440 Wolfsburg, Germany (‘VOLKSWAGEN AG’). VOLKSWAGEN AG is entered in the register of companies at Braunschweig District Court under number HRB 100484. The VAT ID number of Volkswagen AG is DE 115235681. You can also contact VOLKSWAGEN AG by telephone (telephone number: +49 5361 9 0) or email vwid-support@volkswagen.de.
1.3 Any user who is fully legally competent in their country of domicile to conclude legally valid contracts (‘you’ or ‘USER’) is entitled to register and use the VOLKSWAGEN ID.
1.4 VOLKSWAGEN AG may change these TERMS OF USE from time to time with effect for the future. Changes to these TERMS OF USE shall only take effect with your consent.
2. Scope of service and purpose of Volkswagen ID, Associated Services and receiving additional information
2.1 VOLKSWAGEN ID is supplied to USER by VOLKSWAGEN AG free of charge and continuously over a period of time without the contract providing for a fixed term.
2.2 VOLKSWAGEN ID is the central access and privacy service for many digital contents and digital services of VOLKSWAGEN AG and of other providers (‘THIRD-PARTY PROVIDERS’) (e.g. websites and applications) available through VOLKSWAGEN ID (‘ASSOCIATED SERVICES ’). USER may use their VOLKSWAGEN ID to log into ASSOCIATED SERVICES and manage their personal data regarding ASSOCIATED SERVICES. The sole providers of the ASSOCIATED SERVICES remain to be the respective THIRD-PARTY PROVIDERS. VOLKSWAGEN AG merely facilitates access but has no influence on the content and design of such services.
2.3. Using their VOLKSWAGEN ID, USER can manage their data, and ASSOCIATED SERVICES’ access to this data, and certain other aspects of ASSOCIATED SERVICES, such as preferences and consent (e.g. newsletter subscriptions). VOLKSWAGEN ID may also allow USER to store additional data in their VOLKSWAGEN ID, including a profile picture. USER may also download a copy of their personal and non-personal data stored in their VOLKSWAGEN ID.
2.4. These TERMS OF USE apply exclusively to VOLKSWAGEN ID. ASSOCIATED SERVICES may be subject to additional terms of use. For many of the ASSOCIATED SERVICES provided by VOLKSWAGEN AG, there is no other access than via VOLKSWAGEN ID. Therefore, VOLKSWAGEN ID is necessary for the use of these ASSOCIATED SERVICES.
2.5. The use of ASSOCIATED SERVICES may be subject to a separate and independent agreement between USER and VOLKSWAGEN AG or the THIRD-PARTY PROVIDER. USER is solely responsible for selecting ASSOCIATED SERVICES from THIRD-PARTY PROVIDERS. With regard to ASSOCIATED SERVICES from THIRD-PARTY PROVIDERS, VOLKSWAGEN AG refuses any responsibility for their availability, functionality, lawfulness of the content, terms of use and/or data processing.
3. Registering for Volkswagen ID and Completion of the Usage Agreement
3.1 To register for VOLKSWAGEN ID, USER must complete the required (text) fields with the relevant applicable, clear and accurate information and create and insert a password (‘LOGIN DETAILS’). All details provided during the registration process must be verifiable in the event that VOLKSWAGEN AG or THIRD-PARTY PROVIDERS request information or documents relating thereto in order to provide ASSOCIATED SERVICES.
3.2 USER must choose a password that is not easy for third parties to guess. First names, surnames, birthdays or names of family members are particularly unsuitable as password components. The same applies to simple combinations of digits (e.g. 12345). USER is responsible for protecting their LOGIN DETAILS for VOLKSWAGEN ID from unauthorized access in an appropriate way. In particular, USER must keep their password strictly confidential. If USER’s password becomes known to third parties, USER must change it immediately. If USER is no longer able to log into their VOLKSWAGEN ID, USER shall contact the Customer Care service of VOLKSWAGEN AG without delay.
3.3 After successful completion of the required fields, USER is required to accept these TERMS OF USE in order to use VOLKSWAGEN ID. After acceptance, a confirmation email will be send to the email address provided by USER . Upon receipt of the confirmation email and verification of the email address by USER (by using the hyperlink contained in the confirmation email), an agreement for the use of VOLKSWAGEN ID, based on these TERMS OF USE (‘USAGE AGREEMENT’) enters into force between USER and VOLKSWAGEN AG. Upon the verification of the email address, VOLKSWAGEN AG will USER a copy of these TERMS OF USE applicable to the USAGE AGREEMENT by email.
3.4 VOLKSWAGEN AG does not store the USAGE AGREEMENT for USER’s access. The latest version of these TERMS OF USE can be accessed by the USER at any time via VOLKSWAGEN ID. The USAGE AGREEMENT can be concluded in the official language(s) of the domicile or place of ordinary residence indicated by USER within the registration process.
4. Customer Care
In the event of technical issues or other problems, you can contact VOLKSWAGEN AG’s customer service via email: vwid-support@volkswagen.de.
Please note that in some countries we are unable to provide our customer service in the language of the relevant country, and can only do so in English or optionally other languages available via our Customer Interaction Center (CIC). This currently applies for the countries Bulgaria, Estonia, Latvia, Serbia and Ukraine, and may also apply to other countries in future. An up-to-date list of the relevant countries will always be kept here.
In addition, please note that we may also provide our customer service using artificial intelligence (e.g. using intelligent chatbots, translation and assistance tools, automated transcription).
5. Updates
VOLKSWAGEN AG may provide USER, at no additional cost, with updates of VOLKSWAGEN ID which may contain:
5.1. ENHANCEMENTS The evolution of internet-based services occasionally requires further development of services and their adaptation to new technical possibilities or changes in user behaviour and demands or possibilities of the technical development of the environment/infrastructure. To the extent this does not adversely affect the subjective or objective conformity requirements of VOLKSWAGEN ID or USER’s access or use of VOLKSWAGEN ID, VOLKSWAGEN AG may provide USER with updates, new software versions and releases that include technical adaptations or additional services, functions, links, integrate additional (module) services or redesign and recompile services, as well as change the name and appearance of VOLKSWAGEN ID. VOLKSWAGEN AG is not obliged to supply ENHANCEMENTS.
5.2. DEBUGGINGS VOLKSWAGEN AG will provide USER with updates, including security updates that contain DEBUGGINGS which keep VOLKSWAGEN ID in conformity with the subjective or objective requirements including legal, regulatory and judicial requirements for the period of time during which VOLKSWAGEN ID is to be supplied to USER under these TERMS OF USE. This Item 5.2 does by no means limit USER´s statutory warranty rights.
5.3. MODIFICATIONS VOLKSWAGEN AG may provide USER with updates that contain MODIFICATIONS to VOLKSWAGEN ID beyond what is necessary to maintain conformity of VOLKSWAGEN ID. This applies particularly to any (partial) discontinuation of VOLKSWAGEN ID. VOLKSWAGEN AG may make MODIFICATIONS if and to the extent that (a) functions of VOLKSWAGEN ID or parts thereof are no longer used to an extent that justifies their maintenance and continued operation, (b) (new or amended) legal, regulatory or judicial requirements would require adjustments of VOLKSWAGEN ID which would be economically unreasonable to VOLKSWAGEN AG, (c) changes in the technical conditions of VOLKSWAGEN ID’s environment or infrastructure that are beyond VOLKSWAGEN AG's control and that complicate maintenance and continued operations of VOLKSWAGEN ID to an extent which would be economically unreasonable to VOLKSWAGEN AG. VOLKSWAGEN AG shall previously inform USER of MODIFICATIONS. If the MODIFICATION negatively impacts USER´s access to or use of VOLKSWAGEN ID, and the impact is not only minor, the following applies to such information: VOLKSWAGEN AG shall inform USER via email at least four (4) weeks in advance of the features and time of the MODIFICATION and bring to USER’s attention if it is possible for USER to maintain without additional cost VOLKSWAGEN ID without the MODIFICATION and if USER has the right to terminate the USAGE AGREEMENT in accordance with Item 12.
6. Usage rights, user content and data use
6.1. USER is granted a free-of-charge, non-exclusive, non-transferable and non-sub-licensable right to use their VOLKSWAGEN ID for the duration of the USAGE AGREEMENT in accordance with the stipulations of these TERMS OF USE . The right of use is territorially restricted: Use in the United States of America, in the People's Republic of China and in the Russian Federation as well as the regions Krim/Sewastopol, Luhansk, Donezk, Saporischschja and Cherson in the Ukraine, República de Cuba, Iran, Syrian Arab Republic and Belarus is not permitted.
6.2. USER is obliged to comply with these TERMS OF USE and all laws or regulations which apply to their use of VOLKSWAGEN ID and to refrain from any misuse of VOLKSWAGEN ID. USER undertakes to refrain from any activities that impair the functionality of VOLKSWAGEN ID (e.g. through the implementation of other software or scripts).
6.3. USER must have full authorisation to use all content USER creates in their VOLKSWAGEN ID or uploads to their VOLKSWAGEN ID (e.g. text, images; ‘USER CONTENT’). USER may not create any USER CONTENT in their VOLKSWAGEN ID and/or upload any USER CONTENT to their VOLKSWAGEN ID that
(a) violates applicable law;
(b) belongs to another person and to which you have no right of use;
(c) infringes VOLKSWAGEN AG’s or third parties’ rights, such as patents, trademarks, designs, name rights, copyright;
(d) transmits information that is grossly offensive or threatening;
(e) USER uses to masquerade as another person in any way; and/or;
(f) contains software viruses or other computer codes, files or programs designed to interrupt, destroy or restrict the functionality of computer resources.
VOLKSWAGEN AG accepts no responsibility for USER CONTENT, does not assume or present it as its own content and does not espouse the statements contained therein. USER grants VOLKSWAGEN AG usage rights to USER CONTENT to the extent required to lawfully provide USER with services in the context of VOLKSWAGEN ID. Copyright, name and brand rights and other rights (particularly personal rights) of VOLKSWAGEN AG and third parties must be considered when using VOLKSWAGEN ID.
7. 7. Cyber Security, Safety and other Legal Interests
7.1. VOLKSWAGEN AG strongly recommends that USER takes all available measures (e.g. device password, graphic pattern recognition) to protect their end device from misuse or unauthorized access by third-parties. USER must not disclose their VOLKSWAGEN ID access data to anyone or grant access to VOLKSWAGEN ID and / or servers of VOLKSWAGEN AG beyond the cases explicitly provided for in these TERMS OF USE.
7.2. VOLKSWAGEN AG is entitled to take appropriate measures to defend against unauthorized access according to Item 7.1, threats from cyber-attacks or other threats on USER´s end-device, vehicle, traffic and road safety, life, health, the right to informational self-determination (privacy), property, assets and USER´s other legal assets. Such measures can lead to usage restrictions of VOLKSWAGEN ID..
7.3. Depending on the severity of the threat and/or the significance of the legal assets under threat, a (temporary) complete or partial blockage of VOLKSWAGEN ID may also be necessary. For clarification: The right stipulated in this Item 7.2 shall not limit VOLKSWAGEN AG’s statutory warranty or liability obligations.
7.4 VOLKSWAGEN AG may provide USER with updates, including security updates, at no additional cost, for the purposes of implementing the above measures or restoring the full accessibility and functionality of VOLKSWAGEN ID. The restoration of (complete) accessibility and functionality of VOLKSWAGEN ID may require USER to install an update or to provide other cooperation (e.g. changing the password for VOLKSWAGEN ID)
8. Service restrictions
VOLKSWAGEN AG shall make every reasonable effort to ensure full availability of VOLKSWAGEN ID and to restore its functionality without undue delay in the event of an interruption. Cases of force majeure (e.g. military conflicts, epidemics and pandemics, natural disasters, industrial disputes) or necessary maintenance, repairs or other work on technical equipment belonging to either VOLKSWAGEN AG or a third party and used to provide data, content, information or transmission capacities may result in unavoidable, temporary disruptions or interruptions.
9. Compliance with export regulations and control
9.1 When using VOLKSWAGEN ID and ASSOCIATED SERVICES, USER is responsible for compliance with all applicable foreign trade, export control and sanctions provisions, laws and regulations.
9.2. USER also acknowledges and confirms that - in accordance with applicable and legally stipulated export control and sanction provisions - USER is not prohibited from obtaining or using digital services and associated products, software or technologies.
10. Remedies for Lack of Conformity (Warranty)
10.1 In the event of a lack of conformity of VOLKSWAGEN ID, USER is entitled to have VOLKSWAGEN ID brought into conformity, e.g. by an update. If (i) VOLKSWAGEN AG refuses or fails to achieve conformity within a reasonable period of time and without significant inconvenience for USER, or (ii) where the lack of conformity is of such serious nature that it is unreasonable for USER to apply for rectification first, USER may terminate the USAGE AGREEMENT according to the provisions in Item 12. If USER is a consumer, this Item 10.1 shall not affect the statutory warranty rights and USER shall be entitled to undiminished statutory warranty rights.
10.2 In deviation from the regulations in Item 10.1, VOLKSWAGEN AG shall not be liable for the lack of conformity which is solely resulting from USER’s failure to install an update within reasonable time, provided that (a) VOLKSWAGEN AG informed USER about the availability of the update and the consequences of the failure of the USER to install it; and (b) the failure by USER to (correctly) install the update was not due to the lack or shortcomings in the installation instructions provided by VOLKSWAGEN AG
10.3 To assert USER’s warranty rights, USER can contact the Customer Care of VOLKSWAGEN AG. The contact details of the Customer Care of VOLKSWAGEN AG are included in Item 4 of these TERMS OF USE.
11. Liability
11.1. Unless otherwise stipulated in Items 11.2 to 11.6, VOLKSWAGEN AG shall be liable in accordance with the applicable statutory provisions.
11.2. VOLKSWAGEN AG is not liable in cases of force majeure (military conflicts, epidemics, pandemics, natural disasters, industrial disputes, embargos, terrorist acts or other events which are beyond VOLKSWAGEN AG's control and which cannot be averted or rendered harmless by VOLKSWAGEN AG even with the utmost reasonable care) or necessary maintenance, repairs or other measures on technical facilities of VOLKSWAGEN AG or a third party that provides data, content, information or transmission capacities, which may result in unavoidable disturbances, interruptions or a reduction in the performance (e.g. speed) of VOLKSWAGEN ID.
11.3. VOLKSWAGEN AG is not liable for damages and losses arising from any use of VOLKSWAGEN ID by USER in culpable contravention of these TERMS OF USE. VOLKSWAGEN AG is not liable for ASSOCIATED SERVICES provided by THIRD-PARTY PROVIDERS or any damages or losses that are incurred if USER (1) selects an unsuitable password that does not meet the requirements stated in Item 3.2, (2) does not keep their password safe, in violation of these TERMS OF USE, and/or (3) grants a third-party access to their VOLKSWAGEN ID.
11.4. The fact that VOLKSWAGEN ID can be used as a login for ASSOCIATED SERVICES provided by THIRD-PARTY PROVIDERS does not make VOLKSWAGEN AG liable for the availability, functionality or lawfulness of the content of such ASSOCIATED SERVICES.
11.5. The limitations of liability stated in Items 11.3 and 11.4 shall not apply in the event of fraud, intention or gross negligence, death, damage in health, or physical injury, to statutory product liability, to fraudulent concealment of a fault, to assumption of warranties and/or to the violation of essential contractual obligations (also known as material contractual obligations).
11.6. To the extent that the applicable statutory provisions provide for direct liability of the legal representatives, employees and / or vicarious agents of VOLKSWAGEN AG towards USER, the limitation of liability according to Items 11.2 to 11.4 shall apply accordingly. For clarification: this Item 11.5 does not limit VOLKSWAGEN AG’s liability towards USER for the acts of the legal representatives, employees and / or vicarious agents of VOLKSWAGEN AG.
12. Term and Cancellation of the Usage Agreement and Blocking
12.1. The USAGE AGREEMENT shall enter into force in line with Item 3.3 of these TERMS OF USE. VOLKSWAGEN AG shall supply VOLKSWAGEN ID continuously for an indefinite period of time.
12.2. If USER has connected their VOLKSWAGEN ID only to non-chargeable ASSOCIATED SERVICES, USER may terminate the USAGE AGREEMENT at any time with immediate effect.
12.3. If USER has connected their VOLKSWAGEN ID to ASSOCIATED SERVICES which are supplied in exchange for payment of a price (‘CHARGEABLE ASSOCIATED SERVICES’) and VOLKSWAGEN ID is necessary to provide CHARGEABLE ASSOCIATED SERVICES to USER and to process payments for the CHARGEABLE ASSOCIATED SERVICES, USER is only entitled to terminate the USAGE AGREEMENT if the CHARGEABLE ASSOCIATED SERVICES are terminated or expire before or at the same time as VOLKSWAGEN ID. This only applies to CHARGEABLE ASSOCIATED SERVICES provided by VOLKSWAGEN AG and/or THIRD-PARTY PROVIDERS which are affiliated group companies of VOLKSWAGEN AG. For further information on how to terminate CHARGEABLE ASSOCIATED SERVICES, please refer to the contract applicable to such services. Termination of the USAGE AGREEMENT can be initiated by clicking on the button “Terminate Volkswagen ID here” in the Account Settings area of VOLKSWAGEN ID portal.
12.4 VOLKSWAGEN AG may terminate the USAGE AGREEMENT with a notice period of six weeks to the end of a calendar month if VOLKSWAGEN AG ceases the provision of VOLKSWAGEN ID in the country of USER´s domicile or ordinary residence. 12.5. If chargeable ASSOCIATED SERVICES are connected to VOLKSWAGEN ID, VOLKSWAGEN AG is only entitled to terminate the USAGE AGREEMENT if the chargeable ASSOCIATED SERVICES terminate before or at the same time as VOLKSWAGEN ID.
12.6. The USER specifically consents that, if USER has not used VOLKSWAGEN ID for more than three consecutive years, VOLKSWAGEN AG may terminate the USAGE AGREEMENT and delete their VOLKSWAGEN ID without prior notice. It is deemed as a use of VOLKSWAGEN ID if the USER has logged into ASSOCIATED SERVICES with their VOLKSWAGEN ID or if unterminated chargeable ASSOCIATED SERVICES have been connected to VOLKSWAGEN ID.
12.7. VOLKSWAGEN AG and USER may terminate the USAGE AGREEMENT for good cause with immediate effect. Good cause for VOLKSWAGEN AG shall be deemed to exist in particular if USER violates these TERMS OF USE to a considerable degree, particularly if said violation leads to adverse effects for VOLKSWAGEN ID or ASSOCIATED SERVICES.
12.8. In this case, VOLKSWAGEN AG shall notify USER by email prior to termination and shall give USER the opportunity within an appropriate period to cease or eliminate a breach of these TERMS OF USE or impermissible conduct. However, VOLKSWAGEN AG is not obliged to give USER the opportunity to cease or eliminate a breach of these TERMS OF USE or impermissible conduct if, at VOLKSWAGEN AG discretion, (1) immediate termination of the USAGE AGREEMENT appears necessary or advisable due to the severity of the adverse effects for the IT security of VOLKSWAGEN ID or ASSOCIATED SERVICES and/or (2) the grounds for termination cannot be remedied due to their legal nature.
12.9. If USER (1) does not truthfully supply the acknowledgement and confirmation in Item 9.2 or (2) does not cease or eliminate violations and impermissible conduct within the period set by VOLKSWAGEN AG in accordance with Item 12.7, VOLKSWAGEN AG may terminate the USAGE AGREEMENT between USER and VOLKSWAGEN AG with immediate effect and block USER´s access to VOLKSWAGEN ID and all ASSOCIATED SERVICES, software features and technologies in future.
13 Right of withdrawal
13.1. If USER is a consumer, USER may withdraw the USAGE AGREEMENT within fourteen (14 ) days of accepting these TERMS OF USE and completing the registration for VOLKSWAGEN ID according to Item 3 of these TERMS OF USE, without giving reason. It is sufficient if the declaration of withdrawal is sent before expiry of the withdrawal period. USER receives further information concerning the exercise of the right of withdrawal, instructions on withdrawal and the model withdrawal form in the Annex to these TERMS OF USE. The latest version of these TERMS OF USE, including the Annex and further information concerning the exercise of the right of withdrawal, instructions on withdrawal and the model withdrawal form can be viewed, saved and printed at III. Model withdrawal form .
13.2. If USER withdraws their VOLKSWAGEN ID, this also leads to the withdrawal of ASSOCIATED SERVICES of VOLKSWAGEN AG, provided that VOLKSWAGEN ID is a prerequisite for the use of the ASSOCIATED SERVICES and the withdrawal period for the ASSOCIATED SERVICES has not expired.
14 Place of jurisdiction, applicable law
14.1. The exclusive place of jurisdiction for any and all claims arising from and in connection with these TERMS OF USE is Wolfsburg, Germany, if USER does not use VOLKSWAGEN ID as a consumer.
14.2. If USER uses VOLKSWAGEN ID as a consumer, VOLKSWAGEN AG shall be entitled to take legal action against USER only at the court of jurisdiction of USER’s domicile or place of ordinary residence. USER shall be entitled to take legal action against VOLKSWAGEN AG before the court of the administrative headquarters of VOLKSWAGEN AG in Wolfsburg, Germany, and before any other court having jurisdiction for this case under applicable law.
14.3. The law of the Federal Republic of Germany shall apply exclusively to all disputes arising from or in connection with these TERMS OF USE; the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. If USER is a consumer, mandatory consumer protection provisions under the law of the country in which the consumer has his residence or domicile shall remain applicable, unaffected by the provisions of this Item 14.3.
14.4. VOLKSWAGEN AG reserves the right to transfer the USAGE AGREEMENT for all or individual services of VOLKSWAGEN ID (without changing the contractual conditions in other respects) to another company of the VOLKSWAGEN group (any company affiliated with VOLKSWAGEN AG); USER gives their advance consent to this upon conclusion of these TERMS OF USE. VOLKSWAGEN AG will inform USER of the transfer in due time in text form. Should this transfer lead to a reduction of USER´s claims or warranties, USER’s consent will be obtained prior to the transfer.
15. Consumer arbitration, Out-of-court settlement of disputes
15.1 This Item 15 only applies to consumers having their domicile or place of ordinary residence in a member country of the European Union and does not affect the statutory regulations regarding consumer dispute resolution that may exist in countries outside the European Union.
15.2 The European Commission provides a platform for out-of-court online dispute resolution, which can be accessed at www.ec.europa.eu/consumers/odr. On this platform, consumers will find a list of consumer dispute resolution bodies that can assist in the out-of-court settlement of disputes.
15.3 VOLKSWAGEN AG is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
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Information concerning the exercise of the right of withdrawal
I. Right of withdrawal
USER has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which the contract was concluded.
To exercise your right of withdrawal, USER must inform us (VOLKSWAGEN AG, Berliner Ring 2, 38440 Wolfsburg, Germany, telephone number: +49 5361 9 0, email address: vwid-support@volkswagen.de) of your decision to withdraw this contract by means of a clear declaration (e.g. a letter sent by post or email). USER may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for USER to send their communication concerning USER´s exercise of the right of withdrawal before the withdrawal period has expired.
II. Effects of withdrawal
If USER withdraws from this contract, VOLKSWAGEN AG shall reimburse to them all payments received from USER, including the costs of delivery (with the exception of the supplementary costs resulting from USER´s choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about USER´s decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as USER used for the initial transaction, unless USER has expressly agreed otherwise; in any event, USER will not incur any fees as a result of such reimbursement.
III. Model withdrawal form
To: Volkswagen AG
Postal address: VOLKSWAGEN AG, Berliner Ring 2, 38440 Wolfsburg, Germany
Email address:vwid-support@volkswagen.de I/we hereby cancel the contract I/we concluded.
Ordered on (*) / obtained on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is printed and sent in):
Date:
(*) Please delete as applicable.